Junior Technical Support Engineer

Liferay is seeking an innovative engineer who can solve difficult technical problems from clients around the world.

Major Objectives:

  1. Handle technical escalations
    • Resolve complex escalations quickly and smoothly to ensure client satisfaction
    • Perform database/thread/heap dump analysis
  2. Fix product defects to ensure successful deployment of client projects
  3. Contribute to challenging side projects as they arise
    • Deliver code samples to train customers how to develop on the Liferay platform
    • Create improvements to enhance the product's self-support system

Note: As in any fast-paced, agile environment, the list above is just some of the challenging opportunities the Support Engineer will tackle. They will excel in their role if they are able to enthusiastically overcome hurdles, quickly adjust to changing priorities, and have a blast working with a crazy fun team.

Preferred Qualifications:

  • Intermediate knowledge of Java, JSP, and SQL
  • Basic knowledge of JavaScript and Alloy UI (AUI)
  • Basic knowledge of Liferay Portal core code
  • Basic understanding of the Java Virtual Machine (JVM) and best practices for tuning JVM
  • Intermediate knowledge of all Liferay deployment environments (Websphere, Weblogic, JBOSS AS, Tomcat, etc...)
  • Solid knowledge of Windows and Linux OS, Servlets, Spring and Hibernate
  • Demonstrates expert problem-solving skills coupled with very strong motivation to identify and resolve customer issues
  • Flexible, proven ability to work well under pressure, meet aggressive deadlines
  • Excellent interpersonal skills, both written and verbal

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