Hi,
We already have a portlet developed for this purpose.
When deployed on a portal, this portlet has the following features,
1. Users can post - a question, a bug, a suggestion, a feedback
2. If the item is a question, it searches the database and see if a similar question is already asked. if some answers are available, the user is show the answers.
3. If the user is still not satisfied with the set of answers, he goes ahead to post this question.
4. The questions come to the adminstrator / power user (who ever is given the permission to act) who answers the questions and optionally tells to publish.
5. If any question is published, then it goes to the FAQ list.
6. email is integration is also taken care.
This is a good portlet to build the FAQ database dynamically based on user queries.
For more details pls send me a msg to hasan@mpower.co.in
Ahmed Hasan
mPower Labs (P) Ltd.
Bangalore
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