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Matthew Brown
Release of fix for SYNC-633
February 6, 2013 2:25 AM
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Matthew Brown

Rank: New Member

Posts: 4

Join Date: February 3, 2013

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Hi,

I'm testing Liferay for my NGO. People are especially excited about Sync as we are currently using Dropbox and would like to have an alternative that we host ourselves. Unfortunately, I believe I'm suffering from this bug - http://issues.liferay.com/browse/SYNC-633. Being new to to Liferay I don't have a good idea how often releases happen. Any idea when the fix will be released?

Thanks
Matt
Attachment

Attachments: LiferaySync-Explorer Crash.jpg (35.5k)
Hitoshi Ozawa
RE: Release of fix for SYNC-633
February 6, 2013 6:26 AM
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Hitoshi Ozawa

Rank: Liferay Legend

Posts: 7990

Join Date: March 23, 2010

Recent Posts

Liferay really doesn't have a definite release date. Unfortunately, the planned release date often gets rescheduled so it's better not to count on it. The only valid release date is when they actually ship it out.

It seems to be fixed in the master source code. If you can't wait, better to stick with Drop Box.
Anonymous
RE: Release of fix for SYNC-633
February 6, 2013 6:43 AM
Answer

Anonymous

Does explorer continue to crash or does it crash only that once?

The 633 error explorer would continue to crash anytime sync ran. We narrowed it down to a graphics card issue where there was trouble rendering the icon overlays. It was a very unusual situation and the fix was a workaround (removing the overlays), not a code fix.

So I'd like to investigate this with you more to see if this is really the same issue and if not work on resolving the issue you are finding.

We are in the final stretch of our current release, which may or may not fix your issue (depending on what it is). We have improved our shell extensions so that may fix it.

Gail
Matthew Brown
RE: Release of fix for SYNC-633
February 9, 2013 1:33 AM
Answer

Matthew Brown

Rank: New Member

Posts: 4

Join Date: February 3, 2013

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Any explorer windows that are open while Sync is running will eventually crash with the error in the screenshot if not all closed first. It does not always happen when interacting with explorer windows or when interacting with Sync. There doesn't seem to be any user action that triggers the crash. It does not seem to effect the Desktop instance of explorer, only open explorer windows. When Sync is not running Explorer windows stop crashing.

My system (in case it's useful)
Lenovo Thinkpad x200
Windows Vista Business 32bit
Intel Core 2 Duo, 4 GB ram
Video: Mobile Intel 4 Series Express

Let me know if there's anything else I can do to help.
Matt
Hitoshi Ozawa
RE: Release of fix for SYNC-633
February 9, 2013 2:43 AM
Answer

Hitoshi Ozawa

Rank: Liferay Legend

Posts: 7990

Join Date: March 23, 2010

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Gail, it probably would be faster to check if the current build still has a problem if Matthew can download a current executable build. Liferay used to have a daily build which was helpful.
Anonymous
RE: Release of fix for SYNC-633
February 11, 2013 8:35 AM
Answer

Anonymous

The workaround described in the ticket should work for you. That involves disabling the overlays. I'm not sure tha t giving you a new version of Sync would help since the overlays and context menus codes hasn't changed for that.

We haven't done much testing of the overlays on Vista. So we will do some more testing and see if we can replicate.

Thanks!
Gail
Anonymous
RE: Release of fix for SYNC-633
February 11, 2013 10:31 AM
Answer

Anonymous

Also if you go into the Event Viewer you should be able to find the Explorer Crash events. Would you send me the information from that?

Thanks!

Gail
Matthew Brown
RE: Release of fix for SYNC-633
February 15, 2013 9:40 PM
Answer

Matthew Brown

Rank: New Member

Posts: 4

Join Date: February 3, 2013

Recent Posts

Hi Gail,

Here is the log of the crash event from the Event Viewer:

System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2013-02-16T05:17:58.000Z
EventRecordID 111623
Channel Application
Computer NOOR-IT
Security

- EventData
Explorer.exe
6.0.6002.18005
49e01da5
btmmhook.dll
6.1.0.4500
47deaaf3
40000015
0000e7ef
1df4
01ce0c04aeb14204

There were a few days there that I didn't see it. But then today it came right up again, just like before.

Matt
Anonymous
RE: Release of fix for SYNC-633
February 26, 2013 7:29 AM
Answer

Anonymous

We released Sync GA3 today. So you may want to try with this new version. We have made some updates that may fix this issue. There were some specific changes we made for Vista.
Davide Piazza
RE: Release of fix for SYNC-633
February 26, 2013 2:54 AM
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Davide Piazza

Rank: New Member

Posts: 19

Join Date: August 14, 2012

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you released GA3 for the whole portal?
on the download page only GA2 is available.
Thanks
Bruno Farache
RE: Release of fix for SYNC-633
February 26, 2013 4:14 AM
Answer

Bruno Farache

LIFERAY STAFF

Rank: Liferay Master

Posts: 502

Join Date: May 14, 2007

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Davide,

Sync GA3 is available here: http://www.liferay.com/downloads/liferay-sync.
Anonymous
RE: Release of fix for SYNC-633
February 26, 2013 7:30 AM
Answer

Anonymous

Davide Piazza:
you released GA3 for the whole portal?
on the download page only GA2 is available.
Thanks


Sorry I should have mentioned it just Sync GA3!
Matthew Brown
RE: Release of fix for SYNC-633
March 11, 2013 4:20 AM
Answer

Matthew Brown

Rank: New Member

Posts: 4

Join Date: February 3, 2013

Recent Posts

Hey guys,

Yes, GA2 let me know that it wanted to update, so I did. Or at least I tried to. The initial update while the old version was still installed seemed to not work very well. Sorry, should have recorded the errors and stuff for you but was a bit busy.

Eventually uninstalled and reinstalled 1.09 GA3. It's working very smoothly. Have not seen the original one I wrote about again. Syncing also seems to be more reliable as well as "Recent Files" getting populated (these seemed hit or miss on GA2).

Matt
Anonymous
RE: Release of fix for SYNC-633
March 11, 2013 7:49 AM
Answer

Anonymous

Thanks for the update! We'll check out the upgrade issues.