Hi Praveen,

I like the idea. The hard part would be to determine which messages are still "Waiting for Answer". Should it be those that don't have any response at all? This is easy but it would miss those in which someone has answered just to say "I have the same problem".

The alternative would be those marked as a question but without any answer marked as an answer. The drawback of this solution would be that it would be quite hard to implement such a query in an efficient way. Also it would show up many questions answered but in which the person asking didn't mark the message with the answer as such.

Thoughts?

I agree that we need a better way to surface 'waiting for answer' questions and would simply define them as threads that were marked as a question and have not been marked as resolved. I'm guessing that the scenario where this view is important will also be one where they are striving to ensure everything that is a question, gets an answer and therefore will probably be going through and marking them resolved regularly.

In our specific scenario, our community administrators are obligated by a regulatory requirement to answer all questions which are submitted. They are fine with this requirement but they are not happy that they have to manually page though each category to make sure that they are complying.