AD User Authentication Failed

[MOHIT TREHAN, geändert vor 10 Jahren.]

HI,

I have successfully imported the LDAP Users but unable to log in with AD user Account.

In the Log File I am getting the below error

10:41:28,037 ERROR [ServiceMgmtClientServiceDeskImpl:75] Query returned 0 contacts for userid = '[e-mail]' whereClause
10:41:28,041 ERROR [ServiceDeskUtil:75] Could not find the total number of announcements for the current user [e-mail]
10:41:28,089 ERROR [ServiceMgmtClientServiceDeskImpl:75] Query returned 0 contacts for email_address = '[e-mail]' whereClause
10:41:28,130 ERROR [ServiceMgmtClientServiceDeskImpl:75] Query returned 0 contacts for userid = '[e-mail]' whereClause
10:41:28,134 ERROR [ServiceDeskUtil:75] Failed to get announcements: null
10:41:38,352 ERROR [ServiceMgmtClientServiceDeskImpl:75] Query returned 0 contacts for email_address = '[e-mail]' whereClause
10:41:38,393 ERROR [ServiceMgmtClientServiceDeskImpl:75] Query returned 0 contacts for userid = '[e-mail]' whereClause
10:41:38,396 ERROR [ServiceDeskUtil:75] Could not find the total number of announcements for the current user [e-mail]
10:41:38,702 ERROR [ServiceMgmtClientServiceDeskImpl:75] Query returned 0 contacts for email_address = '[e-mail]' whereClause
10:41:38,744 ERROR [ServiceMgmtClientServiceDeskImpl:75] Query returned 0 contacts for userid = '[e-mail]' whereClause
10:41:38,748 ERROR [ServiceDeskUtil:75] Failed to get announcements: null
10:44:50,498 ERROR [ServiceMgmtClientServiceDeskImpl:75] Query returned 0 contacts for email_address = '[e-mail]' whereClause
10:44:50,537 ERROR [ServiceMgmtClientServiceDeskImpl:75] Query returned 0 contacts for userid = '[e-mail]' whereClause
10:44:50,541 ERROR [ServiceDeskUtil:75] Could not find the total number of announcements for the current user [e-mail]
10:44:50,590 ERROR [ServiceMgmtClientServiceDeskImpl:75] Query returned 0 contacts for email_address = '[e-mail]' whereClause
10:44:50,629 ERROR [ServiceMgmtClientServiceDeskImpl:75] Query returned 0 contacts for userid = '[e-mail]' whereClause
10:44:50,633 ERROR [ServiceDeskUtil:75] Failed to get announcements: null
10:45:10,180 ERROR [ServiceMgmtClientServiceDeskImpl:75] Query returned 0 contacts for email_address = '[e-mail]' whereClause
10:45:10,221 ERROR [ServiceMgmtClientServiceDeskImpl:75] Query returned 0 contacts for userid = '[e-mail]' whereClause
10:45:10,224 ERROR [ServiceDeskUtil:75] Could not find the total number of announcements for the current user [e-mail]
10:45:10,273 ERROR [ServiceMgmtClientServiceDeskImpl:75] Query returned 0 contacts for email_address = '[e-mail]' whereClause
10:45:10,312 ERROR [ServiceMgmtClientServiceDeskImpl:75] Query returned 0 contacts for userid = '[e-mail]' whereClause
10:45:10,316 ERROR [ServiceDeskUtil:75] Failed to get announcements: null
11:08:12,609 ERROR [ServiceMgmtClientServiceDeskImpl:75] Query returned 0 contacts for email_address = '[e-mail]' whereClause
11:08:12,651 ERROR [ServiceMgmtClientServiceDeskImpl:75] Query returned 0 contacts for userid = '[e-mail]' whereClause
11:08:12,654 ERROR [ServiceDeskUtil:75] Could not find the total number of announcements for the current user [e-mail]
11:08:12,701 ERROR [ServiceMgmtClientServiceDeskImpl:75] Query returned 0 contacts for email_address = '[e-mail]' whereClause
11:08:12,742 ERROR [ServiceMgmtClientServiceDeskImpl:75] Query returned 0 contacts for userid = '[e-mail]' whereClause
11:08:12,746 ERROR [ServiceDeskUtil:75] Failed to get announcements: null
11:08:14,503 ERROR [ServiceMgmtClientServiceDeskImpl:75] Query returned 0 contacts for email_address = '[e-mail]' whereClause
11:08:14,546 ERROR [ServiceMgmtClientServiceDeskImpl:75] Query returned 0 contacts for userid = '[e-mail]' whereClause


I am able to log in with portal defaul user which is admin : [e-mail]

But Unable to login with AD user

Attached are the screenshots for SD settings

[Walter Xavier Bermudez Tamayo, geändert vor 9 Jahren.]

hello, I have the same problem, how you solved