Junior Customer Support Engineer

Liferay is seeking a customer-focused, tech savvy individual to join their growing Customer Support team.

Major Objectives & Sub Objectives (within 3 months from hire)

  1. Resolve mission-critical issues for customers building intranets, extranets, and websites with Liferay Portal
    • Manage 15 issues/week
    • Resolve 75% of minor issues and 50% of major issues without escalation
    • Call customers for 50% of issues
    • Communicate status updates with variety of customers on average 10 times/day
  2. Configure different environments per day to test and reproduce customer environments and issues
    • Deploy Liferay Portal to 100% of application server/database deployment matrix
    • Reproduce 50% of issues in 24 hours
  3. Create documentation for private/public self-help knowledge repository
    • Create 3 documents/week

Preferred Qualifications

  • Experience working with various application servers (Tomcat, Jboss, Glassfish, Weblogic, Websphere)
  • Experience working with various databases (MySQL, Postgresql, Oracle, SQL Server, DB2)
  • Experience building websites
  • Experience implementing projects with strict deadlines
  • 1-2 years experience working in a customer service capacity
  • Ability to speak, read, and write excellent Spanish

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