Error: "This instance is inactive. Please contact administartor"

[sangeeth k, modificado hace 9 años.]

Hi Team,

I am trying to do new setup in local...I taken database dump from QA stream.
Liferay 6.1 GA2 started the server....so first time database config.. added with that data base name.

after that am getting : Error: "This instance is inactive. Please contact administartor"

am using DB sql server 2012, liferay 6.1 ga 2 version.

Please help me.

thanks

[sangeeth k, modificado hace 9 años.]

Hi,

Waiting for reply.......

thanks

[Olaf Kock, modificado hace 9 años.]

waiting for more information...

• Anything suspicious in log file?
• Did you configure different instances?
• Did you restore to an empty database?
• What hostnames did you use?
• Do you still have cookies left in your browser from an old installation?

[sangeeth k, modificado hace 9 años.]

07:07:56,221 ERROR [http-bio-8080-exec-3][PortalInstances:468] com.liferay.portal.kernel.events.ActionException: com.liferay.portal.NoSuchGroupException: No Group exists with the key {companyId=0, classNameId=10021, classPK=0}
com.liferay.portal.kernel.events.ActionException: com.liferay.portal.NoSuchGroupException: No Group exists with the key {companyId=0, classNameId=10021, classPK=0}
	at com.liferay.portal.events.AddDefaultDocumentLibraryStructuresAction.run(AddDefaultDocumentLibraryStructuresAction.java:64)
	at com.liferay.portal.events.AddDefaultDataAction.run(AddDefaultDataAction.java:30)
	at com.liferay.portal.events.EventsProcessorImpl.processEvent(EventsProcessorImpl.java:106)
	at com.liferay.portal.events.EventsProcessorImpl.process(EventsProcessorImpl.java:58)
	at com.liferay.portal.events.EventsProcessorUtil.process(EventsProcessorUtil.java:53)
	at com.liferay.portal.util.PortalInstances._initCompany(PortalInstances.java:462)
	at com.liferay.portal.util.PortalInstances._reload(PortalInstances.java:523)
	at com.liferay.portal.util.PortalInstances.reload(PortalInstances.java:116)
	at com.liferay.portal.setup.SetupWizardUtil._reloadServletContext(SetupWizardUtil.java:317)
	at com.liferay.portal.setup.SetupWizardUtil.updateSetup(SetupWizardUtil.java:184)
	at com.liferay.portal.action.SetupWizardAction.execute(SetupWizardAction.java:80)
	at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:431)
	at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236)
	at com.liferay.portal.struts.PortalRequestProcessor.process(PortalRequestProcessor.java:176)
	at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
	at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
	at com.liferay.portal.servlet.MainServlet.callParentService(MainServlet.java:560)
	at com.liferay.portal.servlet.MainServlet.service(MainServlet.java:537)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:72)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
	at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:163)
	at com.liferay.portal.servlet.filters.strip.StripFilter.processFilter(StripFilter.java:335)
	at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:57)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:206)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:108)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
	at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:163)
	at com.liferay.portal.servlet.filters.gzip.GZipFilter.processFilter(GZipFilter.java:123)
	at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:57)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:206)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:108)
	at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:163)
	at com.liferay.portal.servlet.filters.secure.SecureFilter.processFilter(SecureFilter.java:294)
	at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:57)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:206)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:108)
	at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:163)
	at com.liferay.portal.servlet.filters.sso.ntlm.NtlmPostFilter.processFilter(NtlmPostFilter.java:83)
	at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:57)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:206)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:108)
	at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:163)
	at com.liferay.portal.sharepoint.SharepointFilter.processFilter(SharepointFilter.java:80)
	at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:57)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:206)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:108)
	at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:163)
	at com.liferay.portal.servlet.filters.virtualhost.VirtualHostFilter.processFilter(VirtualHostFilter.java:216)
	at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:57)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:206)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:108)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:187)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:95)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
	at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:738)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:206)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:108)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:167)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:95)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:167)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:95)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:116)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:187)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:95)
	at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilter.doFilter(InvokerFilter.java:73)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:225)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
	at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
	at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:999)
	at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:565)
	at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
	at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
	at java.lang.Thread.run(Thread.java:619)
Caused by: com.liferay.portal.NoSuchGroupException: No Group exists with the key {companyId=0, classNameId=10021, classPK=0}
	at com.liferay.portal.service.persistence.GroupPersistenceImpl.findByC_C_C(GroupPersistenceImpl.java:2180)
	at com.liferay.portal.service.impl.GroupLocalServiceImpl.getCompanyGroup(GroupLocalServiceImpl.java:836)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at com.liferay.portal.spring.aop.ServiceBeanMethodInvocation.proceed(ServiceBeanMethodInvocation.java:122)
	at com.liferay.portal.spring.transaction.TransactionInterceptor.invoke(TransactionInterceptor.java:71)
	at com.liferay.portal.spring.aop.ServiceBeanMethodInvocation.proceed(ServiceBeanMethodInvocation.java:118)
	at com.liferay.portal.spring.aop.ChainableMethodAdvice.invoke(ChainableMethodAdvice.java:57)
	at com.liferay.portal.spring.aop.ServiceBeanMethodInvocation.proceed(ServiceBeanMethodInvocation.java:118)
	at com.liferay.portal.spring.aop.ChainableMethodAdvice.invoke(ChainableMethodAdvice.java:57)
	at com.liferay.portal.spring.aop.ServiceBeanMethodInvocation.proceed(ServiceBeanMethodInvocation.java:118)
	at com.liferay.portal.spring.aop.ChainableMethodAdvice.invoke(ChainableMethodAdvice.java:57)
	at com.liferay.portal.spring.aop.ServiceBeanMethodInvocation.proceed(ServiceBeanMethodInvocation.java:118)
	at com.liferay.portal.spring.aop.ChainableMethodAdvice.invoke(ChainableMethodAdvice.java:57)
	at com.liferay.portal.spring.aop.ServiceBeanMethodInvocation.proceed(ServiceBeanMethodInvocation.java:118)
	at com.liferay.portal.spring.aop.ServiceBeanAopProxy.invoke(ServiceBeanAopProxy.java:211)
	at $Proxy23.getCompanyGroup(Unknown Source)
	at com.liferay.portal.service.GroupLocalServiceUtil.getCompanyGroup(GroupLocalServiceUtil.java:436)
	at com.liferay.portal.events.AddDefaultDocumentLibraryStructuresAction.doRun(AddDefaultDocumentLibraryStructuresAction.java:263)
	at com.liferay.portal.events.AddDefaultDocumentLibraryStructuresAction.run(AddDefaultDocumentLibraryStructuresAction.java:61)
	... 89 more

Did you configure different instances? NO
Did you restore to an empty database? YES from QA stream to my local.
What hostnames did you use? local
Do you still have cookies left in your browser from an old installation? NO cleared....

[sangeeth k, modificado hace 9 años.]

Hi Team,

My task is done, I drop my database created new database, and New bundle of liferay
followed same steps .....It's working now....
But why previously that issue came, I am unable reproduce that issue...

Thanks Olaf Kock



Thanks
sangeeth

[Olaf Kock, modificado hace 9 años.]

bummer... that's not the way it's supposed to be. I didn't have any time to look into the details of the stacktrace - but it gives a good location that could be used to investigate further (still, no time). Note, that with every restore of the database you'll also have to restore the document library as well as the index - that might be an issue where you get items that don't match your database and can cause weird behaviour. Naturally, if you start over, these will also be gone