Technical Support Engineer

Liferay is seeking an innovative engineer who can solve difficult technical problems from clients around the world.

Major Objectives:

  1. Handle technical escalations
    • Resolve complex escalations quickly and smoothly to ensure client satisfaction
    • Perform database/thread/heap dump analysis
  2. Fix product defects to ensure successful deployment of client projects
  3. Mentor other engineers locally and globally through collaboration on issues
  4. Develop troubleshooting tools
    • Deliver code samples to train customers how to develop on Liferay platform
    • Create improvements to enhance the product's self-support system
  5. Contribute to challenging side projects as they arise
    • Improve Liferay Portal Enterprise (LPE) documentation
    • Create advanced knowledge base articles (white papers, use case documents, etc.)

Note: As in any fast-paced, agile environment, the list above is just some of the challenging opportunities the Support Engineer will tackle. They will excel in their role if they are able to enthusiastically overcome hurdles, quickly adjust to changing priorities, and have a blast working with a crazy fun team.

Preferred Qualifications:

  • BS or MS in Computer Science or related field
  • Strong programming and debugging skills
  • Previous work experience with Java and JSP preferred
  • Familiarity with JavaScript, Alloy UI(AUI) or YUI
  • Intermediate understanding of the Java Virtual Machine, and best practices for tuning the JVM
  • Experience working with one or more Liferay deployment environments (Websphere, Weblogic, JBOSS AS, Tomcat, etc.)
  • Experience writing code that uses Spring and Hibernate
  • Demonstrates expert problem-solving skills coupled with very strong motivation to identify and resolve customer issues
  • Flexible, proven ability to work well under pressure, meet fixed deadlines
  • Excellent interpersonal skills, both written and verbal

 

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