Liferay Portal Enterprise Subscription

Service Life

Subscribers purchasing Liferay software will benefit from a full enterprise-grade End of Service Life ("EOSL") policy in accordance with their subscription level.

Premium Support Phase

The Premium Support Phase for a Software Product shall be four (4) years from its First Ship Date. During the Premium Support Phase, subscribers will be provided:

  • full support, in accordance with a subscriber's respective subscription level, with up to 24x7, 365 day service levels;
  • access to Liferay's Customer Portal and customer knowledge bases;
  • access to all Liferay fix packs and consolidated service packs; and
  • security alerts and critical patch updates.

Limited Support Phase

After the end of a Software Product's Premium Support Phase, Software Products will enter the Limited Support Phase for up to three (3) additional years. During the Limited Support Phase, subscribers will be provided:

  • support, in accordance with a subscriber's respective subscription level, with up to 24x7, 365 day service levels;
  • access to Liferay's Customer Portal and customer knowledge bases;
  • access to all existing Liferay fix packs, workarounds, and consolidated service packs; and
  • security alerts and security updates.

In addition, the following guidelines apply:

  • Liferay Support will direct customers to existing fix packs, workarounds, and consolidated service packs available in Liferay's Customer Portal and customer knowledge bases.
  • Liferay Support may direct customers to upgrade to a more current version/release of the product.

Definitions

Software Product means any version of Liferay Portal offered for sale.

End of Service Life Date means the date on which Liferay ceases to provide maintenance and support for a Software Product of a Major Version or Minor Version.

First Ship Date means the date on which Liferay first makes available, for license or sale, a Liferay App of a Major Version or Minor Version.

Major Version means generally commercially released major new releases, modifications or enhancements to the same Software Product as designated by a change in the number to the left of the first decimal in the version number.

Minor Version means generally commercially released code corrections, patches, updates and minor version releases of the same Software Product as designated by a change in the number to the right of the first decimal in the version number. 

Fig 1 - Example EOSL Timeline for 6.1 Premium Support