Liferay Portal Enterprise Subscription

A Liferay Portal Enterprise Subscription is available in two tiers and is sold on a per server basis. Please contact the Liferay sales team for detailed information about pricing, trial licenses, and volume discounts.

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  Gold Platinum
Software
Liferay Portal Enterprise Edition Yes Yes
Patch Updates Yes Yes
Consolidated Service Packs Yes Yes
Emergency Hot Fixes Yes Yes
Services
Customer Portal Yes Yes
Web-based Update Repository Yes Yes
Updates Alerts Yes Yes
Web-based Incident Tracker Yes Yes
Incident Resolution Support Yes Yes
Number of Incidents Unlimited Unlimited
Number of Customer Contacts 2 3
Web-based Support Yes Yes
Max Web Response Time 1 Business Day 1 Business Day
Phone Support 9 x 5 (Monday - Friday only) 24 x 7 (365 day, year-round)
Max Phone Response Time 4 Hours 2 Hours
Emergency Response Time *   1 Hour
End of Service Life Policy ** Yes Yes
End of Version Support Extended Extended
Software Indemnification Yes Yes
Injunctive Relief *** Yes Yes

* For Severity 1 incidents reported via phone.
** End of Service Life Policy
*** Replacement of any code found in court to be in violation of copyright.