Liferay Portal Enterprise Edition
Our award-winning product is offered in an Enterprise Edition (EE) that provides you with a subscription to an enterprise-tested and refined version of the product with long-term support.
Subscriptions and support for Liferay Portal Enterprise Edition are available in two tiers and are sold on a per server basis. Please contact the Liferay Sales Team at sales@liferay.com for detailed information about pricing, trial licenses, and volume discounts.
| Gold | Platinum | |
|---|---|---|
| Software | ||
| Liferay Portal Enterprise Edition |  | |
| Patch Updates | | |
| Consolidated Service Packs | | |
| Emergency Hot Fixes | | |
| Services | ||
| Customer Portal | | |
| Web-based Update Repository | | |
| Updates Alerts | | |
| Web-based Incident Tracker | | |
| Incident Resolution Support | | |
| Number of Incidents | Unlimited | Unlimited |
| Number of Customer Contacts | 2 | 3 |
| Web-based Support | | |
| Max Web Response Time | 1 Business Day | 1 Business Day |
| Phone Support | 8 x 5 (Monday - Friday only) | 24 x 7 (365 day, year-round) |
| Max Phone Response Time | 4 Hours | 2 Hours |
| Emergency Response Time * | 1 Hour | |
| End of Service Life Policy ** | | |
| End of Version Support | Extended | Extended |
| Software Indemnification *** | Option | Option |
| Injunctive Relief | | |
* For Severity 1 incidents reported via phone.
** End of Service Life Policy
*** Indemnification is available as an option for purchase to Gold and Platinum customers.
**** Replacement of any code found in court to be in violation of copyright.