Hi Raju/Jorge,
We have done little bit of it(Can say < 20%) on the some of the features described in the above posts.
We have focused on FAQbuilder created with knowledge discovered from email archives
Here are few details on what has been done as a POC to start with:
1. Create an email client using javamail to connect to a particular mailing list (Portal Interest for example) where there is lot of information in it.
- With Subject of the mail being the question and the last reply being the possible answer.
2. Dump all the emails into database with mail threads referencing back to the original mail.
3. Run Datamining algorithm(We used WEKA) NaiveBayes on it and categorize them based on a selective keywords like SRA, Portal, Portlet, SGD, SSO, WEBSYNERGY etc...
After all the processing, the emails will fall into one of these keyword buckets and they can help us in being the category folder.
4. Portlet side: This is an editor/admin side portlet built on DOJO toolkit + jsr286 features as seen in the screen shot. Data shown is from JSON object constructed from portlet end
- The editor can edit an answer and save it (using dojo inlineeditbox) .
- User can create a new Faq and save it to the one of the existing categories.
TODO: Delete,edit category, Delete an FAQ, move and FAQ to different category or MISC category. Edit, Rename, Delete context menus. Read-only viewer for users.
I am attaching the screen shots on how this poc was done. We can improve the work we have done so far on it.
- Chetan
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