CopperPoint is Arizona's largest provider of worker's compensation insurance and leads the market by providing exceptional service to brokers, agents, CSRs, employers and employees.
CopperPoint identified two strategic objectives: prepare and build for aggressive growth and increase customer service through enhanced technology leadership. To achieve these objectives, they would need a portal that could serve all stakeholders and unify several core insurance systems.
Named a Leader in the Gartner Magic Quadrant for Horizontal Portals for several years running, Liferay was chosen for its extensive out-of-the-box feature set as well as its extensibility and proven track record with other insurance clients. Since its implementation, the new portal has lent CopperPoint's website a fresh look, and the updated architecture allows them to quickly build and publish new and enhanced functions. The portal has also made it possible to show users targeted content and give them different functions depending on their roles as policyholders, agents or internal CSRs. CopperPoint's new site performs fast and presents a cohesive UI for a better user experience for the entire enterprise and its customers.