With interest rates at all-time lows, financial services organizations are seeing high demand for new loans and a desire for self-service in the loan origination process. Self-service portals ease the application process by providing digital banking and support for customer service teams. While the pandemic has highlighted this demand with the Paycheck Protection Program and mortgages, we see the need and expectations of the pandemic carrying over into other business areas like commercial loan applications, business-to-business (B2B) lines of businesses that are transforming to be more like business-to-consumer (B2C), and more.