Leverage Liferay’s powerful out-of-the-box toolset to build superior digital experiences that satisfy the needs of enterprise telco customers and allow you to introduce new services and products quickly.
TELECOM
Make the Smart Call
The Complete Platform for Tailored Solutions
Liferay DXP is a software platform that enables communications service providers to rapidly develop and implement tailored solutions like customer portals, B2B and B2C commerce portals, distributor and supplier portals, websites, and more. Provide your organization with a comprehensive platform and efficient tools to deliver effortless commerce experiences at scale, integrate existing legacy tech, and automate business processes – making you the vendor of choice for your business partners and customers.
Resilience is Vital
Due to current inflationary pressures it has become vital for communications service providers to increase efficiency and agility. As a telco organization you need to act now and invest in next generation experiences to ensure continuity for your business partners and maintain consistently high sales. Resilient organizations will overcome disruption faster and emerge with an advantage.
Common Telco Solutions
Websites
Liferay’s fully customizable B2B platform for telecom operators simplifies complex B2B requirements by implementing personalized digital self-service experiences.
Provide your customers with a role-based 360-degree view of data and statistics related to orders, tickets and account information. Reduce your cost-to-serve and grow revenue through easy purchasing and support for high order intake. Drive the adoption of your digital sales channels and introduce new products quickly by utilizing Liferay’s powerful commerce capabilities aimed at ensuring a consistent customer experience and increasing customer loyalty.
Provide your customers with a role-based 360-degree view of data and statistics related to orders, tickets and account information. Reduce your cost-to-serve and grow revenue through easy purchasing and support for high order intake. Drive the adoption of your digital sales channels and introduce new products quickly by utilizing Liferay’s powerful commerce capabilities aimed at ensuring a consistent customer experience and increasing customer loyalty.
Client Portals
Build superior customer experiences and simplify complex B2B requirements by implementing seamless digital self-service experiences and role-based access to increase customer loyalty. With a Liferay customer portal, you can enable your B2B customers to easily manage their accounts, no matter how complex the organizational structure or hierarchy. Empower customers to automate business processes, access information, detailed analytics and reporting, and solve issues without a sales rep. Improving customer experience by offering a single-source-of-truth allows you to command premium pricing, reduce the cost-to-serve, and ultimately increase revenue.
Agent Portals
Improve workforce culture and keep everyone in your organization productive, self-sufficient, and connected with modern intranets and employee portals that enable your workforce to share, collaborate, and communicate on one consistent platform. A flexible intranet built on Liferay allows stakeholders to update news or other information easily, keeping employees updated on the company’s policies and latest news and notifying users about all events and activities related to them.
Employee Portals
Telco supply chains are complex and include physical and virtual products. By equipping your distributors and suppliers with a personalized partner portal, you can offer a seamless digital experience and efficiently manage emerging telecom value-added services, dynamic pricing structures, and enhanced security. Foster an environment of growth, innovation and value creation and support your partners without adding staff. Fast and easy access to critical knowledge and documentation, branding guidance, and product information empowers your partners to optimize their processes and find the right balance between maximizing product availability and reducing costs.
Dealer Portals
Extend the value of your legacy IT and continuously improve digital experiences by unifying disparate systems and making them future-proof for innovative technologies like 5G, 6G, Edge Computing, and Networks-and-more-as-a-Service (N+aaS) solutions. Eliminate silos by connecting all your data sources. Easily integrate into backend systems like your ERP, PIM, and CRM to provide a unified view of accurate, real-time data on one platform and continuously improve digital experiences.
Broker Portals
Gain rapid traction with customers and drive more business with beautiful, modern, and immersive web experiences that elegantly showcase your brand and seamlessly connect your distributors, suppliers, and customers to the products, content, and services they need. Liferay’s platform solutions are ideal for complex multi-product, multi-region, and multi-language sites, allowing your organization to quickly adapt to shifting consumer behavior and preferences.
Key Benefits for Telco Organizations
TIME-TO-MARKET:
Deliver effortless B2B and B2C commerce experiences quickly and at scale
Deliver effortless B2B and B2C commerce experiences quickly and at scale
CUSTOMER-FOCUS:
Boost self-service adoption across all channels and personalize customer experience
Boost self-service adoption across all channels and personalize customer experience
ENGAGEMENT:
Create employee experiences that drive communication and cooperation
Create employee experiences that drive communication and cooperation
EFFICIENCY:
Automate processes and simplify complex B2B requirements
Automate processes and simplify complex B2B requirements
SUSTAINABILITY:
Integrate legacy tech and extend value of existing systems
Integrate legacy tech and extend value of existing systems
FLEXIBILITY:
Build tailored omnichannel solutions – in the cloud, private cloud, or on-prem
Build tailored omnichannel solutions – in the cloud, private cloud, or on-prem
You'll be in Great Company
45+ Telco customers worldwide trust in Liferay to to create, launch, and optimize their digital solutions.
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E-Book7 Key Ways to Use Liferay to Drive Aftersales GrowthLearn how Liferay DXP can help telco organizations boost aftersales revenue by streamlining ordering, reducing cost-to-serve, personalizing customer experience and increasing customer retention.Download Now -
VIDEOVodafone Business: Customer-Centric Digital Transformation with LiferayFind out about Vodafone's digital transformation goals and how they're using Liferay to go to market quicker, remove complexity, reduce time to develop and scale faster.Watch Now -
WHITEPAPERDeveloping a Digital Customer Strategy for B2BWhile business models of B2B organizations are often fairly complex, developing an innovative digital strategy is entirely achievable. This whitepaper provides a step-by-step guide and a checklist.Download Now
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CASE STUDYSkyTV Increases Subscribers with Self-ServiceDigital broadcaster and telecom provider SkyTV challenged industry disruptors with a redesigned, scalable website harnessing the power of Liferay Experience Cloud Self-Managed (SM).Read Now -
Case STUDYVodafone Business Moves to the Cloud in Just 6 MonthsVodafone Business had lofty goals for a more modern, digital-forward approach that their platform wasn’t meeting. They needed a customer-first solution that would lead them into the future while keeping costs low.Read Now
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E-Book5 Examples of Liferay DXP Customer Portals that Increased RevenueWe take a closer look at five businesses to see how they used Liferay DXP to build customer portals to reduce customer service costs, boost customer engagement, and increase sales quotes.Download Now