Post-upgrade, California Casualty is now better equipped to serve their customers. Because Liferay integrates well with other technologies and applications, California Casualty has been able to consolidate and implement the right solutions for the entire company.
On the website, visitors can:
- Get a quote
- Chat with a customer service representative
- Find detailed information on available plans
For policyholders themselves, they can log in using self-service without needing to contact an insurance representative to manage their policy, pay bills, see specific plan information, and more.
California Casualty has seen the following benefits post-upgrade: