Accelerating Customer Experience Transformation in Insurance through Digital Experience Platforms
In this latest InfoBrief, IDC and Liferay analyse current industry data to identify four success indicators necessary to optimize your customer experience (CX) journey and position your organization for digital success.
The InfoBrief also covers:
- Worldwide insurance & CX predictions
- Market data relating to IT spendings and main technology drivers
- The importance of creating a connected insurance ecosystem
- The role of digital experience platforms
- IDC first hand recommendations