81% of customers across industries attempt to take care of matters themselves before reaching out to a live representative.
One platform. Endless SOlutions.
How to Get Buy-In for a Customer Self-Service Portal
While CX leaders are convinced of the need for self-service capabilities, IT teams may be hesitant to devote time and resources to managing a self-service web portal.
Put together a compelling business case with the following points:
Put together a compelling business case with the following points:
- Trigger the need for change
- Communicate benefits of self-service for IT teams
- Get buy-in for a unified customer experience platform
