In a Harvard Business Review, 81% of customers said they attempt to solve their own questions first - before reaching out to a live representative.
What these customers are met with when they go out trying to resolve their challenges will largely impact their overall experience - especially in industries like Insurance & Banking which are often struggling with the satisfaction of their customer service.
With an effective digital self-service strategy, businesses can meet their customers’ needs faster while reducing the cost-to-serve.
Join us for a free webinar, where you’ll learn about:
What these customers are met with when they go out trying to resolve their challenges will largely impact their overall experience - especially in industries like Insurance & Banking which are often struggling with the satisfaction of their customer service.
With an effective digital self-service strategy, businesses can meet their customers’ needs faster while reducing the cost-to-serve.
Join us for a free webinar, where you’ll learn about:
- The benefits & challenges of digital self-service.
- The main elements of successful self-serve channels.
- How Insurance & Banking organisations use Digital Experience Platforms to serve even more customers in half the time.
- How Allianz created one online identity for customers to track all their insurance activities through a seamless digital experience.
- How the largest reinsurance company in Europe lets partners start selling insurance in days rather than months with digital self-service.
