According to Gartner, a critical capabilities document is a comparative analysis that scores competing products or services against a set of critical differentiators identified by Gartner.
It shows you which products or services are a best fit in various use cases to provide you actionable advice on which products/services you should add to your vendor shortlists for further evaluation. The report analyses the digital experience space across three primary use cases:
It shows you which products or services are a best fit in various use cases to provide you actionable advice on which products/services you should add to your vendor shortlists for further evaluation. The report analyses the digital experience space across three primary use cases:
- Business-to-consumer (B2C)
- Business-to- business (B2B)
- Business-to-employee (B2E).