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3 Ways to Enhance Your Digital Customer Service Strategy

A crisis can change everything; businesses are making decisive shifts to keep their customer service and support operations running. Business leaders have realised that a digital-first customer service strategy is required to maintain long-term business resilience and success.

This whitepaper dives deeper into the three steps to build an effective digital customer service strategy:
Understand current customer journeys
Use this checklist of questions to gain a deeper understanding of typical customer journeys to help determine what customers are looking for.
Implement necessary technology
What kind of technologies will help business leaders accomplish their customer experience goals? This guide explores three important ones to consider.
Measure success
Equally critical to implementing a strategy is measuring its effectiveness. Track using some of the following success metrics listed in the guide.
Whatever your challenge is, Liferay can help. Liferay’s software enables you to build all your solutions on one platform. Companies that want to create differentiation and competitive advantage turn to Liferay to build better experiences that serve their customers, employees, and partners.
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Since 2004 Liferay has been helping its customers, employees, partners, and community reach their full potential to serve others. With open source roots, Liferay has grown to over 900 employees in 23 offices across the globe. Serving a wide range of enterprises, we strive to stay true to our core values: Produce Excellence, Lead by Serving, Value People, Grow & Get Better, and last but not least, Stay Nerdy.