The Relevance of Customer Centricity in Manufacturing

In this latest infobrief, IDC and Liferay analyze current industry data to identify four focus areas that are vital for your customer-centricity strategy. Learn more about how you can strategically position your organization against competitors with a differentiated customer experience (CX).

The report also covers:

  • Worldwide manufacturing & CX predictions
  • IT finance allocation for key use cases along the customer journey
  • How to apply AI across the customer journey
  • The role of digital transformation platforms
  • IDC first hand recommendations