Federal, State and Local Government in Australia is embracing digital transformation. Citizens expect transparency and accessibility from government, as well as digital services that are efficient and easy to use. Liferay Digital Experience Platform helps to enable affordable digital operations and a better experience for citizens and public sector employees:
- Providing a secure, unified platform to deliver digital services
- Delivering the benefits of open source software including lower TCO, innovation and flexibility
- Integrating legacy systems to bridge the silos between back-end processes and operations
Liferay is a Leader for 7 consecutive years in the Horizontal Portals Magic Quadrant.Read the Gartner companion Report
Enhanced Communication - Public Websites
Today, government agencies can use their websites to do more than make information available; they can make data accessible and understandable, encouraging two-way communication and engagement with citizens. The NSW Department of Education identified a need to provide a cost effective and simple method for NSW public schools to set-up and manage an online presence. The School Website Service enables NSW public schools to have modern websites and a seamless experience on any device.
Ensuring Better Outcomes - Human Resources Portals
Part of digital transformation is digitising manual processes, making it easier to manage government work. One military agency used Liferay to build a career management portal. Those enrolled have access to information about upcoming trainings, online classes they are eligible to attend and a record of tests taken. Efficient data management capabilities allow the agency to keep personal information secure and organised and users can keep track of their career goals.
Interactive Collaboration - Community Platforms
Government benefits from collaboration, in terms of the economic use of resources and collective information sharing. Using Liferay, Knowledge Hub provides a digital collaboration and knowledge sharing platform to over 140,000 members in 2,000 communities across the public sector. Initially for the UK local government it has since evolved to be used by public sector professionals across Europe and beyond with membership spanning 80 countries. Members includes those working in the National Health Service (NHS) in the UK, to groups helping to settle Syrian refugees.
Accessibility and Simplified Processes - Search and Content Management Systems
Citizens and the public sector benefit when information is easily accessible. An initiative of the United States Federal Government - Grants.gov - provides a centralised platform for grant seekers to find and apply for federal funding. The platform also enables people to work together on applications and submit them directly through the site. Today, Grants.gov vets grant applications for 26 federal grant-making agencies. 300,000 completed applications are submitted annually for over 1,000 grant programs and $600+ billion. It receives over four million page views weekly.
Cost-savings and Better User Experience - Digital Self-Service Portals
All levels of government face the difficult task of providing services to citizens as budgets are being squeezed and there’s pressure to optimise spending. Bristol City Council recognised that the most cost efficient and effective way to provide access to services was to provide a digital service so good people preferred to engage online. To achieve this the entire customer journey, end-to-end, is tracked so council’s customer service staff have a single view of the citizen. Because user interactions can originate from anywhere the service is responsive and delivers a consistent user experience irrespective of device.