Drive Profitability and Delight Your Customers
Deliver personalized experiences and self-service on an integrated customer portal. Automate business processes, simplify B2B ordering and maximize your customers' equipment uptime.
Engage Customers with Self-Service and Personalization
Allow your customers to take control of their interactions, address support needs, and solve problems independently by providing self-service functions.
Customer Empowerment
Relieve your support team: Let customers manage their own accounts, orders, and returns and allow for independent maintenance scheduling
Easy Access
Make it easy to find contracts, technical docs, training, spare parts, warranty coverage, etc. through customized search and personalized results
Knowledge Sharing
Provide quick access to relevant information to educate customers with a secure help center, tutorials, learning materials, and a knowledge base to self-resolve common issues.
AI Assistance
Offer real-time assistance in finding answers by integrating AI-enhanced chatbots and connecting customers to a live rep if needed
Powerful Segmentation
Tailor your portal's interface and content through segmentation based on individual customer preferences, purchased products or services
Automate and Integrate Your Business
Automate business processes to streamline operations along the customer lifecycle. Integrate your legacy tech and orchestrate a unified experience for your customers.
Productivit & Accuracy
Increase productivity and accuracy by using workflows that speed up and simplify business operations like warranty claims
Low Code
Quickly build and implement applications and new pages, automate onboarding, and support Equipment-as-a-Service subscriptions by leveraging powerful low-code tools
Flexible Integration
Integrate disconnected systems, remove data silos, and extend the value of legacy tech by leveraging the flexibility of OpenAPI, productized connectors, and web messaging services
Unify You Tech Stack
Offer a unified experience hub to connect existing technologies and tools like your OMS, ERP, PIM, and BMP with a reliable Single-Sign-On (SSO) and flexible authentication options, supporting SAML, LDAP, OpenId, OAuth, and more
Simplified B2B Purchasing and Maximized Equipment Uptime
Streamline your customers’ procurement processes, increase your aftersales business, and keep your clients operational.
Guaranteed Compatibility
Enable your customers to filter parts catalogs according to compatibility and identify parts through clickable exploding diagrams
Flexible Purchasing
Simplify bulk ordering by letting buyers upload CSV files, import SKUs from previous orders, or requisition from wish lists
Approval Workflows
Set up efficient workflows that support multi-approval ordering
Smart Maintenance
Optimize maintenance by consolidating equipment portfolios to show past purchases, service records, and even IoT telemetry in one place
Maximize Uptime
Minimize your customers' equipment downtime by enabling them to subscribe to recurring orders of parts and consumables and autonomously resolve routine issues
Efficient Aftersales
Drive your aftersales business by enabling customers set up recurring maintenance reminders, service visits, or parts orders and offer scheduled purchases of consumables