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Think omnichannel is just a tech industry buzzword? Think again. Insurers are increasingly turning to personalized and omnichannel experiences to provide customers with a seamless experience across any channel.

Insurance companies are clearly committed to digital transformation but only 4% think that their organization has “almost finished”. Read these results from insurance peers and the progress being made in digital strategy and customer experience.

In 2018, a PWC industry report indicated that 44% of those surveyed did not believe existing insurers would survive in their current form. How can insurers ensure that their organizations remain competitive and profitable through the digital age? The solution lies in becoming an insurance innovator.