As a web-based platform, a portal allows users to connect with one another and find content that is relevant with ease and simplicity. It combines information from different sources into a single user interface.
Why Use a Web Portal?
A portal’s functionality can provide a far-reaching impact on an organization and its processes. Web portals allow for personalized access and enable enterprises to design sites and navigation that are based on the user’s needs. Here are 16 excellent web portal examples across different industries and use cases.
Banking & Insurance Portals
West Bend Mutual Insurance Company recognized the need for enhanced digital offerings for their customers and agents. Their new customer portal offers a seamless self-service experience for policyholders and their improved agent portal empowers agents to provide policy quotes in a few minutes, in comparison to an hour previously.
General insurance company Allianz Group offers a site that is both dynamic and personal. With the "My Insurance Portfolio" customer site, users have the ability to retrieve historical records of purchased products and services along with integrated features to facilitate policy payments and renewals. The site also features easy-to-update contact information and communication preferences.
Excellus’s existing aging IBM WebSphere portal and content management portal was no longer sufficient to provide the experiences their 1.5 million policyholders needed. The existing systems were old and costly to maintain. The new portals provide a consistent and streamlined user experience for members. With personalized dashboards, members are able to easily view relevant content and review their plan information. Excellus regularly hears from their customers how much they love using the new sites, and plans to broaden that experience to all of their audiences.
In order to properly serve a quickly-growing customer base, Carrefour Bank created a new self-service portal for its audience, which gave users the ability to access financial extracts, manage their interactions with the organization and negotiate their debts and credits in a single location. By replacing their old portal, Carrefour was also able to plan for continued expansions in online services and the ability to build and publish new products for their customers in the future.
Through the consolidation of online solutions, AvMed was able to create unique user portals with a single sign on, helping to serve a wide variety of unique users quickly and in a single location. In addition, the portal’s easy-to-use dashboard meant that users could quickly find the information and tools they needed for better self-service, leading to an increase in both unique visitors per month and quarterly savings.
MedImpact provides pharmacy benefit programs to hundreds of organizations, each with their own unique combination of offerings for members. MedImpact’s portal centralized authentication and authorization control across numerous sites that had been previously built to supply and manage various benefit programs. Combined with single sign on capabilities and custom portlets, the portal lowered MedImpact’s operational costs and increased their control over the programs they manage for pharmacies.
Domino’s equipped their workforce with a modern intranet designed to provide employees with news updates, important links, department-specific homepages and more on a single site. In addition, Domino’s created three separate home pages for store, franchise and corporate workforces to provide specific services for these distinct team members and allow confidential information to be shared securely. Together with a new social sharing tool, Domino’s Pizza has improved internal communication across a large and varied workforce.
With over 2,600 employees, Materion, a global advanced materials supplier, updated their intranet solution to deliver better support company-wide. Now, their modern intranet helps engage employees with customized and meaningful content. In just four months, they saw a 20% increase in sessions, 40% increase in page views, and 24% reduction in bounce rate, solidifying their investment completely.
A global auto parts and technology leader in autonomous driving and connected cars, Aptiv needed a solution to connect over 10,000 employees to production data around the world. Previously, the data was siloed across 74 servers and was extremely difficult to obtain. But with their intranet, Aptiv Intelligence, employees are able to access a one-stop shop for global manufacturing data and intelligence.
Extranets and Partner Portals
With over 650,000 users across 174 countries, HPE struggled to deliver relevant information to their partners. To remedy this, the new HP Partner Portal offers a single entry point to all of the services and tools available. Global partners are now able to receive content in a targeted and relevant way. Now 70% of partners return regularly to leverage the partner portal.
To improve both customer and employee satisfaction, Volkswagen overhauled their extranet and intranet, with new portals supporting existing applications and providing new needed features. Volkswagen’s intranet portal supports five sites for each of the Group’s brands and provides various internal services, document access, internal news and a vehicle repository. The extranet portal supports a network of dealerships and repairers, managing applications and documents for day-to-day business and information access.
The mission of Grants.gov is to allow applicants for federal grants to apply for and manage grant funds online through a common website. With a fully-functional government portal, organizations can simplify grant management and eliminate redundancies. Grants.gov is unique in that it sends more than 1 million email notifications at the public’s request and receives more than 4 million page views weekly.
The Council of Europe includes 47 member states and was created for the protection of human rights, democracy and the rule of law across the continent. The Council consists of several different operational entities, each with its own programs being run across member states, and created a program portal to host its more than 200 sites. The portal allows users to manage content across these sites and has improved internal communication between the programs as well as management over projects that include other organizations, such as the European Union.
Student & Faculty Portals
My.Yorku.ca is the central information source for 55,000 students and a convenient one-stop shop for both internal resources and external data. The site includes personal course information (instructor, times, course website, etc.), grades, student account information, subscriptions to non-York newsfeeds and more. In addition, personal portal calendars are automatically loaded with class times and locations for registered courses while other campus events can be added if desired.
Since all their courses are hosted online, Capella University needed a portal platform that could support the needs of both professors and students, including integrating existing applications, such as Blackboard real time academic activity, and providing new functionalities, such as a drag-and-drop degree completion plan. Capella's portal, iGuide, provides tools and relevant content for supporting learners in addition to direct access to class information, registration for classes and bill payments upon portal login.
The University of Maine System (UMS) integrates distinct campuses, centers and facilities for undergraduate and graduate student opportunities. An increasing number of users that represent various audiences led UMS to replace their old portal with a new system that supplied class information, communication channels and more services. In addition, these services were tailored to unique user roles including students, staff, faculty, alumni, administration and more on a campus-by-campus basis.
Each of these 16 sites was created using various editions of the Liferay platform.
Evolving Portal Platforms for Future Needs
Web portals are excellent at providing personalized customer experiences after purchase, but enterprises find that they need solutions to address the entire customer journey. As the market for portals has matured, leading portal vendors have added broad feature sets that help enterprises create these user-centric digital experiences. They are slowly becoming digital experience platforms.
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