60% of insurers say that attracting and retaining customers is their top priority. To identify critical factors that drive customer experience (CX) transformation, IDC and Liferay analyzed data from the industry to see how companies must position their organization for success.
Get access to IDC's digital customer experience maturity model, which helps insurers assess the current state of their CX efforts in comparison to their peers to determine next steps towards improvement.
Read on to discover insight into:
Get access to IDC's digital customer experience maturity model, which helps insurers assess the current state of their CX efforts in comparison to their peers to determine next steps towards improvement.
Read on to discover insight into:
- Global and regional market data relating to IT spend and key technology drivers
- The importance of creating a connected insurance ecosystem
- The role of digital experience platforms and recommendations for digital success
