IDC’s latest research reveals that legacy infrastructure and a lack of customer-centric operations are two major obstacles preventing organisations from achieving their CX transformation goals. Proving ROI from CX initiatives remains a top challenge for leaders, especially in today’s tough economic landscape.
This IDC study underscores the urgency for businesses to move beyond outdated systems and adopt a holistic CX strategy. By doing so, organisations can overcome these challenges and maintain a competitive edge in a rapidly evolving digital environment.
Download the Full Study to Learn More
This IDC study underscores the urgency for businesses to move beyond outdated systems and adopt a holistic CX strategy. By doing so, organisations can overcome these challenges and maintain a competitive edge in a rapidly evolving digital environment.
Download the Full Study to Learn More