Back to Resources

TPF

Organisational structure

Transports publics fribourgeois SA (TPF) is the main public transport company operating in the Swiss canton of Freiburg. It runs a multi-modal transport system made up of urban and regional buses, together with a rail network and a funicular railway. Because the system is so versatile, the whole area covered by the canton of Freiburg, part of the Broye district and those regions of the Vaud canton that border the lakes can be serviced, and the various forms of transport can be harmonised. With nearly 29 million passengers, turnover that has increased by more than Fr.134 million, a 10% increase in services as well as the development of a whole range of new ones intended to make transport safe, fast and appealing (by reducing journey times and reducing congestion on major roads), TPF has had a good year!

The company is one of the canton's largest employers: 800 employees work across its various sites.

Challenge

In 2011, the company set itself a number of new targets to keep pace with changes in its sector and so decided to overhaul its website. It was around ten years old and its rather inflexible design meant that it could not evolve. The company needed to update its image in the eyes of the general public and increase its selection of on-line services. Especially since the canton of Freiburg had to rise to the challenge of geographic mobility. "We were aware that the www.tpf.ch website effectively showcased the transport network and was the ideal communications channel for keeping the general public informed", said Grégoire Ramuz, TPF's Director of IT. Also, the IT Department wanted to make the company's different departments autonomous so that it could concentrate on added-value tasks and reduce its operating costs. It therefore decided to issue a public invitation to tender – which Liferay won out of around ten other bidding companies.

DECISION AND ADDED VALUE FOR THE COMPANY

Liferay's criteria for flexibility and sturdiness gained support. The solution is stable and upgradable and features a number of native features, including the ability to manage several different languages – an essential prerequisite in the canton of Freiburg which is on the border between Switzerland's French-speaking and German-speaking regions. And the aim of providing the various business lines with greater autonomy has been met: they can make their own updates to the site and create new pages – all from a single screen. Content is natively indexed by Liferay, making the search engine more effective. Furthermore, the site is an example of "Responsive Design", meaning that it provides an optimal viewing experience on tablets and smartphones – evidence of just how modern it is.

After some in-house training, users have quickly been able to get the hang of it. They mainly use the new site's native features and don't have to call on IT support.

Liferay also manages the social networks and the information screens in the canton'svarious stations, updating them in the event of disruptions.

Updates to the site will mainly focus on two key aspects. Firstly, information being published in real-time so that passengers can access added-value services (times, traffic information, journey search features, etc.), and secondly, a travel card management feature provided by Liferay. The aim will be to enable travel card holders to renew and pay for their travel cards on-line without their having to visit a station.

Decision and added value for the company

Liferay's criteria for flexibility and sturdiness gained support. The solution is stable and upgradable and features a number of native features, including the ability to manage several different languages – an essential prerequisite in the canton of Freiburg which is on the border between Switzerland's French-speaking and German-speaking regions. And the aim of providing the various business lines with greater autonomy has been met: they can make their own updates to the site and create new pages – all from a single screen. Content is natively indexed by Liferay, making the search engine more effective. Furthermore, the site is an example of "Responsive Design", meaning that it provides an optimal viewing experience on tablets and smartphones – evidence of just how modern it is.

After some in-house training, users have quickly been able to get the hang of it. They mainly use the new site's native features and don't have to call on IT support.

Liferay also manages the social networks and the information screens in the canton'svarious stations, updating them in the event of disruptions.

Updates to the site will mainly focus on two key aspects. Firstly, information being published in real-time so that passengers can access added-value services (times, traffic information, journey search features, etc.), and secondly, a travel card management feature provided by Liferay. The aim will be to enable travel card holders to renew and pay for their travel cards on-line without their having to visit a station.

We were aware that the www.tpf.ch website effectively showcased the transport network and was the ideal communications channel for keeping the general public informed. Liferay has helped us to establish even closer links with passengers, so that we can provide them with a high level of service.
Grégoire Ramuz
TPF's Director of IT