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Blogs Entry · By Emily Liu On Aug 24, 2020 6:09 AM

Federal agencies are being held to the same standards of engaging digital experiences as those found on consumer sites. With the 21st Century Integrated Experience Act (IDEA), it’s mandatory that...

Blogs Entry · By Matthew Draper On Aug 23, 2018 4:10 AM

As modern customers gain greater control over their own experiences and become less likely to be influenced by online vendors, companies must change their approach to digital commerce. Much like...

Blogs Entry · By Emily Liu On Jul 9, 2020 3:33 AM

B2B e-commerce continues to grow. Since 2018, electronic channels have accounted for over 50% of business to business transactions and over $1 trillion dollars in sales. Over 75% of distributors...

Blogs Entry · By Emily Liu On Jun 4, 2020 9:27 AM

The verdict is in: while many businesses understand the importance of digital customer experience, government institutions have been slow to implement similar tactics for their customers: citizens....

Blogs Entry · By Matthew Draper On Apr 16, 2018 3:31 AM

With 67% of people reporting that their standards for customer experience (CX) have never been higher, it’s no wonder that companies of all types are choosing to invest in CX. Modern, personalized...

Blogs Entry · By Sarah Stone On Oct 15, 2019 9:08 AM

The B2B customer experience (CX) has fundamentally shifted due in large part to expectations set by the scale and frequency of B2C experiences. Fluent in the world of online shopping, consumers...