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Blogs Entry · By Corbin Murakami On Apr 6, 2017 6:30 AM

Personalization is and has always been effective. Dale Carnegie once said, "a person's name is to that person the sweetest and most important sound in any language." In a sense, he was making a...

Blogs Entry · By Henry Nakamura On Apr 3, 2017 12:02 PM

How Micro-Engagements are About to Change the Loyalty Landscape I'm sitting at airport terminal gate C74 waiting to board my United flight to San Francisco, and I have a weird thought: I might be...

Blogs Entry · By Martin Yan On Apr 6, 2017 5:29 AM

The banking industry is trending up. With greater accountability and transparency in our institutions, customers are finally coming around to their banks. Confidence is being restored and their...

Blogs Entry · By Paul Hanaoka On Apr 3, 2017 9:32 AM

By now, we've heard of the necessity of creating a good experience for our mobile viewers. Yet, we're not always quite sure where to start or what factors should be considered in the process. As a...

Blogs Entry · By Henry Nakamura On Apr 3, 2017 11:48 AM

We have entered a defining moment in customer experience—and most people are barely aware it's happening. The convergence of three very different factors is completely redefining how customers are...

Blogs Entry · By Martin Yan On Apr 4, 2017 7:09 AM

Today I Learned: The homepage of your website does not count as your digital presence. If you think about the way people interact with companies today, it’s not just through one website or one...