The Relevance of Customer Centricity in Manufacturing
In this latest infobrief, IDC and Liferay analyze current industry data to identify four focus areas that are vital for your customer-centricity strategy. Learn more about how you can strategically position your organization against competitors with a differentiated customer experience (CX).
The report also covers:
- Worldwide manufacturing & CX predictions
- IT finance allocation for key use cases along the customer journey
- How to apply AI across the customer journey
- The role of digital transformation platforms
- IDC first hand recommendations