Businesses spend up to 10x more acquiring a new customer than selling to an existing one, yet existing customers spend on average, 67% more than new customers.
Companies investing in the right technology like customer portals and self-service tools already have opportunities to extend their investment by improving experiences for the later stages of the customer lifecycle.
Read the whitepaper to learn:
Companies investing in the right technology like customer portals and self-service tools already have opportunities to extend their investment by improving experiences for the later stages of the customer lifecycle.
Read the whitepaper to learn:
- Key strategies in digital experience to engage existing customers and boost retention, based on the right data
- Loyalty initiatives to help personalize experiences for later stages of the customer lifecycle
- How to bring together the right systems, technology and strategies to deliver value across the entire customer relationship
