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How to Get Buy-In for a Customer Self-Service Portal

81% of customers across industries attempt to take care of matters themselves before reaching out to a live representative.

While CX leaders are convinced of the need for self-service capabilities, IT teams may be hesitant to devote time and resources to managing a self-service web portal.

Put together a compelling business case with the following points:

Trigger the need for change
Communicate benefits of self-service for IT teams
Get buy-in for a unified customer experience platform

Get IT hyped to implement a successful customer self-service strategy!

Align with IT to Provide Excellent Customer Service