Liferay provides support from six Support Centers located across the globe. A customer's designated Support Region is determined by the customer's country of purchase. Each Support Center maintains the following Standard Business Hours, except during observed holidays, for its respective Support Region:
Support Center Hours
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Support RegionSupport CenterTime ZoneStandard Business DaysStandard Business Hours
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United States & CanadaUnited StatesUTC -8 (PST) or UTC -7 (PDT), as applicableMonday to Friday8am until 5pm
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EMEAHungaryUTC +1 (CET) or UTC +2 (CEST), as applicableMonday to Friday9am until 6pm
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Spain & PortugalSpainUTC +1 (CET) or UTC +2 (CEST), as applicableMonday to Friday9am until 6pm
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South Asia*IndiaUTC +5:30 (India Standard Time)Monday to Friday9am until 6pm
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Latin AmericaBrazilUTC -3 (Brasilia Standard Time)Monday to Friday9am until 6pm
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APACChinaUTC +8 (China Standard Time)Monday to Friday9am until 6pm
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JapanJapanUTC +9Monday to Friday9am until 6pm
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Australia & New ZealandJapanUTC +8 (Australia - Western Australia)Monday to Friday8am until 5pm
All support center phone numbers can be found in the Help Center.
*Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan, Sri Lanka
*Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan, Sri Lanka