Recommendations for Delivering a Differentiated Customer Experience

In the latest InfoBrief "The Relevance of Customer Centricity in Manufacturing", IDC and Liferay analyse current industry data to identify four focus areas that are vital for your customer experience strategy. Learn more about how you can strategically position your organisation against competitors.

The InfoBrief also covers:

  • Worldwide manufacturing & CX predictions
  • IT finance allocation for key use cases along the customer journey
  • How to apply AI across the customer journey
  • The role of digital transformation platforms
  • IDC first-hand recommendations