Are Your Customers Feeling Disconnected?

Typically, energy and utilities companies have adopted a just-keeping-the-lights-on approach to digital. But that approach doesn’t work anymore. Bills are going up, customer satisfaction is going down, and customer priorities and expectations have undergone a fundamental shift. 

Today, users expect the kind of stellar, seamless, and intuitive customer experiences they receive from companies like Amazon, Airbnb, and Uber. When these expectations aren’t met, customers won’t just get frustrated - they’ll leave.

In our newest whitepaper How Energy and Utilities Companies Can Overcome the Digital Disconnect we take a closer look at how a good digital experience keeps customers happy.