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Webinar

Beyond the Policy: How Insurers Can Enhance CX and Speed Up Digital Transformation

JUNE 10, 2025 | 12:00 PM EDT | ONLINE

The insurance industry is evolving rapidly, with rising customer expectations, operational inefficiencies, and increasing climate risks creating major challenges. At the same time, acquiring and retaining customers has become more complex, requiring smarter digital strategies and faster innovation.

In this session, Liferay's Erica Gnajek and Objective Group's Rafael Gomes will explore how Digital Experience Platforms (DXPs) can help insurers:

Boost Productivity – Automate workflows, streamline processes, and empower agents and insured customers with self-service tools that remove friction in the acquisition journey.

Enhance Personalization – Leverage AI-driven content, intelligent segmentation, and tailored digital experiences to engage prospects and policyholders more effectively.

Improve Risk Assessment – Integrate third-party data for a comprehensive view of climate and disaster risks, helping underwriters and customers make better-informed decisions.

Accelerate Modernization – Use AI to simplify and speed up DXP migration, reduce technical debt, and lay the foundation for long-term digital agility.

Join us to learn how Digital Experience Platforms help insurers stay agile, competitive, and deliver exceptional customer experiences—while driving smarter acquisition and modernization at scale.

Sponsors:

Agenda

9:00 Coffee, Registration & Networking

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9:00 Coffee, Registration & Networking

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam suscipit tellus at enim auctor, a suscipit metus blandit. Donec commodo, dui at luctus porta, enim libero vulputate eros, vel dignissim est quam eget enim.

9:00 Coffee, Registration & Networking

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9:00 Coffee, Registration & Networking

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam suscipit tellus at enim auctor, a suscipit metus blandit. Donec commodo, dui at luctus porta, enim libero vulputate eros, vel dignissim est quam eget enim.

Q&A

End of Event

Digital Experiences, Your Way

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Create content faster
Speed up con tent creation with native tools that give non-technical users the flexibility to publish and update content without using any code.

Enable AI-powered content creation
Leverage AI-powered content creation with integration to tools like ChatGPT. Content creators can get suggestions by defining word count, adding the tone they want, and providing a short description.

Deliver AI-assisted content recommendations
Suggest content based on user interests, most viewed content, and user journey.

Streamline and standardize publishing
Define and automate publishing and approval workflows, set editing permissions, bulk publish, and track changes.

Speakers

Erica Gnajek
Solution Architect
Liferay

Erica Gnajek is a Solution Architect at Liferay who is enthusiastic about enabling others to take the most out of Liferay to implement solutions. She has been with Liferay for nearly 4 years, and has worked to help Liferay grow into a premier Digital Experience Platform.

Rafael Gomes
Head of Business Development
Objective Group

Rafael is a digital transformation expert who has been helping teams enhance their performance since 2003 through top governance practices. Currently at Objective Group, he focuses on expanding new business in the North American market, aiding companies across various industries to overcome digital transformation challenges and improve operational efficiency.

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