Digital Transformation in Africa

Digital Insider Africa
Content Hub 2021

On this page, you will find all videos from our Digital Insider Africa coffee chats as well as other interesting articles about digital transformation in Africa.

We would be happy to keep in touch with you. Write us an email at [email protected] and we will get back to you as soon as possible.

What you can find on this page

Videos On-Demand from our Digital Insider Coffee Chats 2021
Interesting Read from Different Media in Africa
Selection of Blog Posts and Whitepapers from and Case Studies from Africa

Digital Insider Africa Coffee Chats 2021

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Video On-Demand

The Future of Digital Experience Platforms

You wonder how a Digital Experience Platform is able to create exceptional customer experiences that result in higher customer satisfaction, loyalty, and trust? You should not miss this Digital Insider Coffee Chat with Edmund Dueck (VP of Sales EMEA, Liferay).

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Video on-Demand

Delivering a Global Platform for Healthier Lifestyles with Liferay

Do you want to expand your digital projects? Join the coffee chat and learn how Neil Adamson (Business Development Manager, Vitality Group) plans to grow Vitality's V1 Platform from 20 to 50 million global users.

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Video on-Demand

From Zero to 100: Accelerating Go-To-Market

Are you challenged by long time to market processes and heritage systems within your organisation? Listen to Byron Munday, Chief Enterprise Architect at Vitality, and learn from his experience building the modern and flexible Vitality One Platform.

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Video on-Demand

Liferay DXP 7.3: A Game-Changer for B2B Organizations

Digital Experience Platforms allow companies to solve challenges such as increasing B2B online revenue, creating self-service experiences, and unifying disparate systems. Get to know our latest release and learn how Liferay DXP can make your life easier. Watch this on-demand Video with Ndagi Job Goshi (General Manager Africa, Liferay).

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Video on-Demand

The Lion King, the Bulls and the Phoenix: harnessing unexpected disruption for an impactful future

We live in a unique season. Regardless of our geographical address, all of us have had our plans for 2020 disrupted. And yet, the question before us is how do we frankly assess our current realities, leverage wisdom from historical patterns and trends, and position ourselves for an impactful future? Listen to this short presentation from the Liferay Digital Solutions Forum MEA 2020.

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Video on-Demand

Strategic Thinking Method for Innovation and Risk Mitigation

Anders Sörman-Nilsson is a global futurist and innovation strategist who helps leaders decode trends, decipher what’s next and turn provocative questions into proactive strategies. With the current panic amplifying the pandemic, it is time for us to pause, think and come together to discuss, find solutions, and plan for the changes ahead for both this viral disruption and the beyond tomorrow trends that are also emergent.

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Video on-Demand

Driving Engagement Using Digital Communication

In a post Covid-19 world, many organizations have re-prioritized to make digital customer experience their number 1 strategic focus. The ultimate goal is to create an omni-channel customer engagement hub that is cross-enterprise, intelligently orchestrated and optimally automated. Not a simple task, but certainly a goal worth chasing. This coffee chat touches on how the utopian state might look and explores the critical role of digital customer communication in helping to achieve an omni-channel engagement hub.

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Video on-Demand

Developing Local and Open Innovation in Africa

Are you working on innovation projects in Africa? Or do you want to start implementing innovation in your organization? Listen to Nicolas Bry (Innovation Booster at Orange Africa) sharing his experience innovating businesses on the African continent. You will learn how to design innovation that makes an impact on people's life and you will get a better understand how innovation can thrive in the context of limited culture of innovation, lack of time, and insufficient recognition.

Interesting Read from Media in Africa

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Media Publication

What is a Digital Experience Platform and what does it mean for Africa?

Around the globe, companies have come to realise that the things most likely to set them apart from their competitors aren’t product or price, but the experiences they provide to customers. Thanks to the ubiquity of consumer technology, nearly all of these experiences are at least to some degree digital. So, in order to stay competitive, organisations need to provide the best possible digital experiences.

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Media Publication

Why technology must get out the way of digital transformation

Most companies today understand the need for digital transformation, but it can be all too easy to mistake digital transformation for simply adopting and implementing technology. Real digital transformation is about shifting mindsets across the organisation, rather than just forcing technology on people. By taking the latter approach, organisations risk missing out on the biggest benefit of digital transformation – improved customer experience.

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Media Publication

Digital transformation enables financial services in emerging markets

Digital transformation has had a profound impact on almost all industries, fundamentally altering how customers experience the organisations they deal with on a daily basis. The financial services space is no exception, with legacy players having to keep up with new, digital-first disruptors in order to remain relevant. This is especially true in emerging markets, where digital transformation can play a massive enabling role.

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Media Publication

With workplaces increasingly remote, companies need to provide better employee experiences

A little under a year ago, businesses around the globe were forced to send their employees home in a bid to keep them safe from the deadly COVID-19 pandemic. Those that could were forced to adapt to remote work. In many cases, they had to do so after careers spent in the confines of an office.

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Media Publication

Self-service portals vital to great digital experiences

Great customer experiences are pivotal to staying competitive. The key is ensuring that self-service portals are as compelling as possible. Strategic customer experience leaders also recognise that customer-facing solutions, like web portals, must include self-service elements in order to be a truly effective and valuable tool. In fact, research shows that 69% of consumers first try to resolve their issue on their own.

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Media publication

The race for digital advantage in Africa

As a continent, Africa trails other regions of the world in digital penetration, usage, and capabilities, according to BCG’s latest assessment of companies’ digital maturity, the first study of its scale to include the continent. There are many good reasons for the lag—and many exceptions, too, as plenty of African countries and companies are already well advanced.

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Media Publication

Customer Experience should be at the heart of every B2B company's digital transofmration drive

Most organisations today understand the need for digital transformation, with the imperative only having accelerated over the past year or so. Strategies that were previously meant for long-term implementation suddenly had to be rushed into place in order for organisations to retain contact with employees and customers alike.

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Media Publication

4 ways digital expereince platforms empower manufacturers to become retailers

The past year or so has been incredibly challenging for manufacturers. Not only did the initial lockdowns in South Africa and around the world cause local output to drop by nearly 50 percent, they also faced a squeeze from retailers looking to provide the best possible value to their customers.

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Media publication

How to find success in the B2B digital game

Many businesses were already feeling a sense of urgency to launch a digital commerce initiative prior to the pandemic. The manual processes that businesses relied on in the past are typically too costly to manage and sustain. If a business is still taking orders over the phone or email, or if an employee has to manually enter order details somewhere, this represents a significant expense that is eating away at profit margins.

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Media Publication

How digital can reach the underinsured & the uninsured

South Africans are massively underinsured in all spheres of their lives. Around 80% of the population has no form of private health insurance, earners younger than 39 years face an average insurance shortfall of R1.4m for life cover and R1.5m for disability, and 65% of vehicles on South African roads are uninsured.

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Media Publication

What can the world learn from Africa’s approach to tech and innovation?

When it comes to listing the regions that have embraced and taken the biggest advantage of digital transformation, most commentators wouldn’t put Africa anywhere near the top. And purely based on metrics, they would be right. According to BCG, Africa trails other regions of the world in digital penetration, usage, and capabilities, and its companies are generally less mature than those in more developed markets.

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Media publication

Inspiring customer loyalty through peronalised shopping experiences

In the age of digital transformation, it is critical to guide your target audience through the customer journey from interest to purchase. Customers nowadays expect a pleasing and personalized shopping experience, but they also expect a shorter and more effective one than ever before. That said, digital maturity levels across the continent are rising rapidly. And, outside of the broad picture, there are examples of African companies using digital transformation in exciting and innovative ways.

Blog Posts, Whitepapers and African Case Studies

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4 ways you can improve CX with digital self-service

Across industries 81% of customers attempt to solve their own questions first before reaching out to a live representative, according to Harvard Business Review. What these customers are met with when they go out trying to resolve their challenges will largely impact their overall experience. With effective digital self-service, businesses can meet their customers’ needs faster while reducing the cost-to-serve.

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How to increase employee engagement with a DXP

Employee engagement refers to the emotional commitment an employee has to the organization and its goals— it doesn’t necessarily equate to employee happiness or satisfaction, though it may encompass those attributes. Highly engaged employees will work because they care about their work and how it will affect the company, not simply for a paycheck.

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Why self-service is essential for customer web portals

According to Gartner in the next two years, 85% of all customer service interactions will begin with self-service. And customer self-service will make up for 64% of all customer engagement. Self-service is quickly becoming a critical tactic in improving customer experience. This guide outlines the benefits of self-service and why it must be on every customer experience roadmap.

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Delivering a global platform for healthier lifestyles with Liferay

"The one technology that never really came up as a problem, the one technology that we didnʼt sit on weekends going, ʻwhy is this product not restarting, why is this message not appearing yet,ʼ was our Liferay portal." Neil Adamson (CIO, Vitality Group). Learn how Vitality was able to roll out the Liferay One platform to over 2 million users around the world by using Liferay DXP by reading the full case study.

Read Case Study

Britam Microinsurance: Becoming a digital business

In 2007, Britam launched its first microinsurance product for the underserved customers in Kenya. A few years later, Britam Microinsurance (MI) would become a separate business unit and the market leader of microinsurance in Kenya. The unit’s goal is to provide simple, affordable insurance for this class of “emerging consumers”. Learn how Britam was able to reduced claims turnaround time from over 50 days to just 10 days.

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A leader in diversified financial services

"What defines a digital experience platform isn't just features and tools. It's the ability to bring your entire organization together and achieve new levels of efficiency, through sophisticated integration, reusable components and unified design. Digital experience platforms get everyone on the same page, and Liferay has exceeded our expectations in achieving this." Read the full case study and learn from Britam how they started their digital transformation by using Liferay DXP.

Read Case Study

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