We’re pleased to announce that Liferay has received the highest scores in the 2021 Critical Capabilities for Digital Experience Platforms (DXPs) among evaluated vendors for both B2B and B2E experience use cases.
What is the Gartner Critical Capabilities Report for DXPs?
Every Magic Quadrant report that Gartner releases is accompanied with a Critical Capabilities report. The Critical Capabilities report helps shed light into specific use cases.
According to Gartner, “a Critical Capabilities document is a comparative analysis that scores competing products or services against a set of critical differentiators identified by Gartner. It shows you which products or services are a best fit in various use cases to provide you actionable advice on which products/services you should add to your vendor shortlists for further evaluation.”
The Critical Capabilities report for DXPs analyzes the digital experience space across three primary use cases: business-to-consumer (B2C), business-to-business (B2B), and business-to-employee (B2E).
We’re proud that Liferay has scored the highest among evaluated vendors in B2B and B2E use cases. We believe that this honor, in addition to our announcement as an 11-Time Leader in the Gartner Magic Quadrant for DXPs, reflects our commitment to helping organizations around the world solve their complex business challenges.
Liferay Received Highest Scores for B2B and B2E Use Cases
Liferay is unique among the vendors evaluated because of our portal heritage. This, coupled with our deep technical roots, allows customers to use Liferay’s functionality to deliver the authenticated experiences needed in complex B2B and B2E use cases.
“We believe that our recognition by Gartner as the highest rated offering for B2B and B2E experience use cases for the second year in a row is a testament to our dedication to product excellence,” said Ed Chung, Vice President of Global Product Management at Liferay. “As a portal-heritage vendor, Liferay has placed integration, security, and interoperability at the heart of everything we do for 17 years. We develop all our products internally to ensure their tight integration and actively work with our partners, customers, and open source community to ensure that our offerings meet the needs of today’s leading enterprises.”
Recent Releases and Improvements
We remain committed to serving these use cases by:
- Streamlining business operations with improvements to app builder, workflow, and forms
- Providing content analytics with a content dashboard and performance metrics
- Simplifying site building with fragments, layouts, and display pages
- Improving DevOps toolchain and providing support for decoupled front ends
Furthermore, every feature we create revolves around providing greater integration and interoperability with other systems.
Liferay DXP allows Liferay web services to be exposed in a number of formats including SOAP, JSON, XML, REST, and GraphQL. This long-standing focus on integration and interoperability, combined with our powerful features, are why we believe Gartner has scored us as the highest ranked offering for B2B and B2E use cases in the 2021 Critical Capabilities for Digital Experience Platforms.
B2B and B2E Digital Experiences
How do our customers use Liferay in order to meet complex B2B needs and engage with employees?
Tag, a global marketing and communications leader, was able to simplify ordering of over 10,000 products for their B2B customers. Get a closer look at their self-service ordering platform here.
Materion, an advanced materials manufacturer with over 2,600 employees, used Liferay to build an employee-centric intranet that saw an increase in engagement and page views. Dive into the intranet solution here.
Using the Magic Quadrant and Critical Capabilities Together
Together, the two reports help provide a clearer picture of the DXP vendor landscape. Equipped with these resources, IT and business leaders can begin to evaluate which vendor is best suited to help meet their goals.
Gartner Critical Capabilities for Digital Experience Platforms, Irina Guseva, Mick MacComascaigh, Mike Lowndes, 26th January 2021.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.