Liferay Enterprise
Subscription
Run Liferay Digital Experience Platform with a full package of support, maintenance and legal assurance.
What Comes With Your Subscription
Enterprise Open Source Software
Solutions that have been configured, tested and prepared to run in demanding production environments.
Up-to-Date Code
On-demand access to the latest product downloads and exclusive DXP-only features.
Consolidated Service Packs
On-demand access to fixes and updates to your Liferay software.
Service Life
Liferay DXP comes with a well designed EOSL policy so there are no surprises with support coverage.
Open Source Confidence
We care about protecting our customers and ensuring that they are able to maintain business continuity with their Liferay project in the event an intellectual property issue arises.
Pricing
Liferay Enterprise Subscription pricing is offered at two tiers and based on a per instance model.
Professional Support Tiers
Web Based Support
Customer Portal
Knowledge Base
Ticketing System
Max Response Time
Phone Support
Regional Business Hours
24/7 Support*
Max Response Time
Emergency Response
Designated Contacts
Gold
Increased Reliability
Web Based Support
Customer Portal
Knowledge Base
Ticketing System
1 Business Day
1 Business Day Max Response Time
Phone Support
Regional Business Hours
24/7 Support*
2 Business Days
2 Business Days Max Response Time
Emergency Response
2+
2+ Designated Contacts
Platinum
Superior Responsiveness
Web Based Support
Customer Portal
Knowledge Base
Ticketing System
1 Business Day
1 Business Day Max Response Time
Phone Support
Regional Business Hours
24/7 Support*
1 Business Day
1 Business Day Max Response Time
< 1 Hour
< 1 Hour Emergency Response
3+
3+ Designated Contacts
*For Severity 1 incidents reported via phone.
Exclusive Access to Expert Guidance
Global Services
Subscribers have access to optional consulting services with Liferay engineers to create tailored solutions for their projects or provide leadership for installation, configuration, performance, customization and more.
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Training Courses
Official Liferay training lays the foundation for best practices when working with Liferay DXP. Our courses are specifically designed with our Enterprise Subscribers in mind.
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Customer Portal
Access to official Liferay DXP documentation, Knowledge Base and other valuable resources.
Partner Network
Our partners include global companies such as Accenture, Cognizant, Infosys, Red Hat and Wipro, as well as an extensive list of local companies in each of our regions. Find highly-skilled help in professional services, custom solutions, hosting and training.
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Whitepaper
Learn why 90% of our customers renew their Liferay Enterprise Subscription year after year.
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