Software is more than source code. Run your Liferay solutions with a full package of support, maintenance and legal assurance.
Subscription Offerings
Liferay offers its products through four main subscriptions, designed to work together with parallel benefits and support tiers. Combined, they enable companies to build digital experiences for every audience on a seamless platform.
Why a Subscription?
Perpetual License and 7‑year EOL
Liferay doesn’t charge a license fee for the use of its on-premise software. If you terminate your subscription, you can continue to run your Liferay project without interruption. Liferay DXP and Liferay Commerce also include a 7-year End of Life policy.
Lower Total Cost of Ownership
Because Liferay software is developed from open source projects, we’re able to pass on significant cost savings to our customers. Liferay also integrates with most things out there, allowing you to preserve your existing IT investments.
Relationship With the Vendor
Thanks to a decade of ongoing collaboration with our active and mature user community, Liferay's product development is the result of direct input from real users with representation from a broad range of industries and organizational roles.
Consolidated Support
The majority of our customers use Liferay software for more than one project, and having a single point of contact for your intranet, portals, websites and other sites saves time and leads to faster solutions when issues arise.
What's Included
Support Services
Every subscription includes ongoing maintenance, fix packs and web- and phone-based support.
Help Center
Access the latest product downloads, official documentation, software updates and other valuable resources for your project.
Updates
All updates are included and available to you on your own timeline. Liferay provides an upgrade tool and guides when you’re ready to switch.
Security Fix Process
We provide rapid notification of security issues, bug resolution, testing, evaluation and transmission of the bug fix to subscribers.
Legal Assurance Program
We care about protecting our customers and ensure that they can maintain business continuity if an intellectual property issue arises.
Professional Support Tiers
Web Based Support
Help Center
Knowledge Base
Ticketing System
Max Response Time
Phone Support
Regional Business Hours
24/7 Support*
Max Response Time
Emergency Response
Designated Contacts
Gold
Increased Reliability
Web Based Support
Help Center
Knowledge Base
Ticketing System
1 Business Day
1 Business Day Max Response Time
Phone Support
Regional Business Hours
24/7 Support*
2 Business Days
2 Business Days Max Response Time
Emergency Response
2+
2+ Designated Contacts
Platinum
Superior Responsiveness
Web Based Support
Help Center
Knowledge Base
Ticketing System
1 Business Day
1 Business Day Max Response Time
Phone Support
Regional Business Hours
24/7 Support*
1 Business Day
1 Business Day Max Response Time
< 1 Hour
< 1 Hour Emergency Response
3+
3+ Designated Contacts
Pricing
Every business has unique needs. Let our sales team walk you through the pricing details for a realistic quote based on your project size and goals.
Ready to take the next step?
Set up a conversation with our sales team.