End of Life Policy

Liferay Portal

End of Life

Customers purchasing a Liferay Portal subscription will benefit from a full enterprise-grade End of Life ("EOL") policy (also referred to as End of Service Life ("EOSL") policy).

Premium Support Phase

The Premium Support Phase for a Software Product begins on the applicable First Ship Date and ends four (4) years from that First Ship Date. During the Premium Support Phase, customers with an active Liferay Portal Subscription will be provided:

full support, in accordance with the applicable Support Services Level, with up to 24x7, 365 day coverage;
access to the Liferay Help Center and customer knowledge bases;
access to all Liferay fix packs and consolidated service packs; and
security alerts and patch updates for Severity 1, Severity 2, and Severity 3 security vulnerabilities.

Limited Support Phase

The Limited Support Phase commences upon the end of the Premium Support Phase and ends three (3) years thereafter. During the Limited Support Phase, customers with an active Liferay DXP Subscription will be provided:

support, in accordance with the applicable Support Services Level, with up to 24x7, 365 day coverage;
access to the Liferay Help Center and customer knowledge bases;
access to all existing Liferay fix packs, workarounds, and consolidated service packs; and
security alerts and patch updates for Severity 1 and Severity 2 security vulnerabilities.

In addition, the following guidelines apply:

Liferay Support will direct customers to existing fix packs, workarounds, and consolidated service packs available in the Liferay Help Center and customer knowledge bases.
Liferay Support may direct customers to upgrade to a more current version/release of the product.

Definitions

Software Product means any version of Liferay Portal.

End of Life Date means the date on which Liferay ceases to provide Software Maintenance for a Software Product of a Major Version or Minor Version.

First Ship Date means the date on which Liferay first makes available, for download or sale, a Major Version or Minor Version.

Major Version means a release of Liferay software incorporating major changes in architecture, APIs (as part of the deprecation process), or internal schema, as well as major changes in functionality, new features, and bug fixes. A new Major Version is identified by a version number where the number to the left of the first decimal in the version number is incremented (example: 1.x.x to 2.x.x).

Minor Version means a release of Liferay software incorporating minor changes in architecture, APIs (as part of the deprecation process), or internal schema, as well as some changes in functionality, new features, and bug fixes. A new Minor Version is identified by a version number where the number to the right of the first decimal in the version number is incremented (example: 1.0.x to 1.1.x).

Maintenance Versions or Service Packs bundles the most recently available bug fixes and security and stability improvements. A new Maintenance Version is a Major Version or Minor Version packaged with the latest fix pack and bundled Marketplace apps.

Fig 1 - Example EOL Timeline