End of Life Policy
Liferay Portal
End of Life
Subscribers purchasing a Liferay Portal subscription will benefit from a full enterprise-grade End of Life ("EOL") policy (also referred to as End of Service Life ("EOSL") policy) in accordance with their subscription level.
Premium Support Phase
The Premium Support Phase for a Software Product shall be four (4) years from its First Ship Date. During the Premium Support Phase, subscribers will be provided:
- full support, in accordance with a subscriber's respective subscription level, with up to 24x7, 365 day service levels;
- access to Liferay's Help Center and customer knowledge bases;
- access to all Liferay fix packs and consolidated service packs; and
- security alerts and critical patch updates.
Limited Support Phase
After the end of a Software Product's Premium Support Phase, Software Products will enter the Limited Support Phase for up to three (3) additional years. During the Limited Support Phase, subscribers will be provided:
- support, in accordance with a subscriber's respective subscription level, with up to 24x7, 365 day service levels;
- access to Liferay's Help Centerl and customer knowledge bases;
- access to all existing Liferay fix packs, workarounds, and consolidated service packs; and
- security alerts and security updates.
In addition, the following guidelines apply:
- Liferay Support will direct customers to existing fix packs, workarounds, and consolidated service packs available in Liferay's Help Center and customer knowledge bases.
- Liferay Support may direct customers to upgrade to a more current version/release of the product.
Definitions
Software Product means any version of Liferay Portal offered for sale.
End of Life Date means the date on which Liferay ceases to provide Software Maintenance for a Software Product of a Major Version or Minor Version.
First Ship Date means the date on which Liferay first makes available, for download or sale, a Major Version or Minor Version.
Major Version means a change in the first digit of the version number. This means major changes in architecture, APIs (as part of the deprecation process), or internal schema, as well as changes in functionality, new features, and bug fixes. Customizations may be affected when installing. Customers should leverage the upgrade tools and documentation.
Minor Version means a change in the second digit of the version number. This means minor changes in architecture, APIs (as part of the deprecation process), or internal schema, as well as changes in functionality, new features, and bug fixes. Customizations may be affected when installing. Customers should leverage the upgrade tools and documentation.
Maintenance Versions or Service Packs consist of a major or minor version packaged with the latest fix pack and bundled Marketplace apps. Each maintenance version provides an improved level of security and reliability. Customizations are generally safe, but we recommend doing a review.
Fig 1 - Example EOL Timeline
End of Life
Subscribers purchasing a Liferay DXP subscription will benefit from a full enterprise-grade End of Life ("EOL") policy (also referred to as End of Service Life ("EOSL") policy) in accordance with their subscription level.
Premium Support Phase
The Premium Support Phase for a Software Product shall be four (4) years from its First Ship Date. During the Premium Support Phase, subscribers will be provided:
- full support, in accordance with a subscriber's respective subscription level, with up to 24x7, 365 day service levels;
- access to Liferay's Customer Portal and customer knowledge bases;
- access to all Liferay fix packs and consolidated service packs; and
- security alerts and critical patch updates.
Limited Support Phase
After the end of a Software Product's Premium Support Phase, Software Products will enter the Limited Support Phase for up to three (3) additional years. During the Limited Support Phase, subscribers will be provided:
- support, in accordance with a subscriber's respective subscription level, with up to 24x7, 365 day service levels;
- access to Liferay's Customer Portal and customer knowledge bases;
- access to all existing Liferay fix packs, workarounds, and consolidated service packs; and
- security alerts and security updates.
In addition, the following guidelines apply:
- Liferay Support will direct customers to existing fix packs, workarounds, and consolidated service packs available in Liferay's Customer Portal and customer knowledge bases.
- Liferay Support may direct customers to upgrade to a more current version/release of the product.
Definitions
Software Product means any version of Liferay Portal offered for sale.
End of Life Date means the date on which Liferay ceases to provide Software Maintenance for a Software Product of a Major Version or Minor Version.
First Ship Date means the date on which Liferay first makes available, for download or sale, a Major Version or Minor Version.
Major Version means generally commercially released major new releases, modifications or enhancements to the same Software Product as designated by a change in the number to the left of the first decimal in the version number.
Minor Version means generally commercially released code corrections, patches, updates and minor version releases of the same Software Product as designated by a change in the number to the right of the first decimal in the version number.
Fig 1 - Example EOL Timeline