Liferay Enterprise
Subscription

Run Liferay Digital Experience Platform with a full package of support, maintenance and legal assurance.

What Comes With Your Subscription

Enterprise Open Source Software

Solutions that have been configured, tested and prepared to run in demanding production environments.

Up-to-Date Code

On-demand access to the latest product downloads and exclusive DXP-only features.

Consolidated Service Packs

On-demand access to fixes and updates to your Liferay software.

Service Life

Liferay DXP comes with a well designed EOSL policy so there are no surprises with support coverage.

Open Source Confidence

We care about protecting our customers and ensuring that they are able to maintain business continuity with their Liferay project in the event an intellectual property issue arises.

Pricing

Liferay Enterprise Subscription pricing is offered at two tiers and based on a per instance model.

Professional Support Tiers

Web Based Support

Customer Portal
Knowledge Base
Ticketing System
Max Response Time

Phone Support

Regional Business Hours
24/7 Support*
Max Response Time
Emergency Response
Designated Contacts

Gold

Increased Reliability

Web Based Support

 Customer Portal
 Knowledge Base
 Ticketing System
1 Business Day
1 Business Day Max Response Time

Phone Support

 Regional Business Hours
 24/7 Support*
2 Business Days
2 Business Days Max Response Time
 Emergency Response
2+
2+ Designated Contacts

Platinum

Superior Responsiveness

Web Based Support

 Customer Portal
 Knowledge Base
 Ticketing System
1 Business Day
1 Business Day Max Response Time

Phone Support

 Regional Business Hours
 24/7 Support*
1 Business Day
1 Business Day Max Response Time
< 1 Hour
< 1 Hour Emergency Response
3+
3+ Designated Contacts

*For Severity 1 incidents reported via phone.

Whitepaper

Learn why 90% of our customers renew their Liferay Enterprise Subscription year after year.

Read the Whitepaper

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