Liferay Enterprise Subscriptions

Software is more than source code. Run your Liferay solutions with a full package of support, maintenance and legal assurance.

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Subscription Offerings

Liferay offers its products through four main subscriptions, designed to work together with parallel benefits and support tiers. Combined, they enable companies to build digital experiences for every audience on a seamless platform.

Why a Subscription?

  • Perpetual License and 7‑year EOSL

    Liferay doesn’t charge a license fee for the use of its on-premise software. If you terminate your subscription, you can continue to run your Liferay project without interruption. Liferay DXP and Liferay Commerce also include a 7-year End of Service Life policy.

  • Lower Total Cost of Ownership

    Because Liferay software is developed from open source projects, we’re able to pass on significant cost savings to our customers. Liferay also integrates with most things out there, allowing you to preserve your existing IT investments.

  • Relationship With the Vendor

    Thanks to a decade of ongoing collaboration with our active and mature user community, Liferay's product development is the result of direct input from real users with representation from a broad range of industries and organizational roles.

  • Consolidated Support

    The majority of our customers use Liferay software for more than one project, and having a single point of contact for your intranet, portals, websites and other sites saves time and leads to faster solutions when issues arise.

See why 90% of our customers renew their subscription each year

What's Included

  • Support Services

    Every subscription includes ongoing maintenance, fix packs and web- and phone-based support.

  • Help Center

    Access the latest product downloads, official documentation, software updates and other valuable resources for your project.

  • Updates

    All updates are included and available to you on your own timeline. Liferay provides an upgrade tool and guides when you’re ready to switch.

  • Security Fix Process

    We provide rapid notification of security issues, bug resolution, testing, evaluation and transmission of the bug fix to subscribers.

  • Legal Assurance Program

    We care about protecting our customers and ensure that they can maintain business continuity if an intellectual property issue arises.

Niveaux de support entreprise

Support web

Portail client
Base de données
Système de tickets
Temps de réponse maximum

Support téléphonique

Durant les heures d'ouverture
Support 24/7*
Temps de réponse maximum
Réponse en cas d'urgence
Contacts attitrés

Gold

Increased reliability

Support web

 Portail client
 Base de données
 Système de tickets
1 jour ouvré
1 jour ouvré Temps de réponse maximum

Support téléphonique

 Durant les heures d'ouverture
 Support 24/7*
2 jours ouvrés
2 jours ouvrés Temps de réponse maximum
 Réponse en cas d'urgence
+2
+2 Contacts attitrés

Platinum

Superior Responsiveness

Support web

 Portail client
 Base de données
 Système de tickets
1 jour ouvré
1 jour ouvré Temps de réponse maximum

Support téléphonique

 Durant les heures d'ouverture
 Support 24/7*
1 jour ouvré
1 jour ouvré Temps de réponse maximum
< 1 heure
< 1 heure Réponse en cas d'urgence
+3
+3 Contacts attitrés

Pricing

Every business has unique needs. Let our sales team walk you through the pricing details for a realistic quote based on your project size and goals.

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*Pour les incidents de sévérité 1 signalés par téléphone.

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