Effective Care for a Community

With Liferay, we built an accessible and personalized single portal for all communication.
Claire Dubelaar
Senior Online Communication Advisor

The Philadelphia Care Foundation wants to help people with intellectual disabilities be their best selves. The foundation supports more than 8,000 clients with intellectual disabilities from around 500 small-scale locations throughout the Netherlands. That ranges from ambulatory guidance to very intensive care.

“We are dealing with strict safety requirements and the privacy of our clients is very important,” said Claire Dubelaar, Senior Online Communication Advisor.

In 2013, Philadelphia faced the challenge of setting up a portal to connect disparate systems in a single site. The foundation had many requirements to meet, including integration with the existing applications. After several discussions with its implementation partner Componence, Philadelphia selected the Liferay platform for the project. Since then, the following sites have been completed: Intranet (website and native app); Community site (for employees, volunteers); Corporate website; and My Philadelphia (for employees, volunteers, clients).

Case Study Video

Anywhere, Anytime, Any Device

The first project was to redesign the intranet, known as Phlink. A primary goal was to give ambulatory employees access to business information on location, regardless of the time, place or device. For example, during a meeting with a client, employees may need to retrieve protocols or information from colleagues. The new intranet website and mobile app helps employees so they can always provide more effective and efficient care.

With support from Componence, the intranet project was completed in just three months. Philadelphia also launched a new community site called “Hey, I Have an Idea” that serves as a platform for both employees and volunteers. Users can start discussions with each other, ask questions around case histories or legislation, visit the marketplace, and post blogs and vlogs. This way, all stakeholders stay more involved in the health care process and improvements.

The Right Content for Every Audience

Across all these projects, I&A (the IT Department) wanted to consolidate platforms instead of continuing to maintain disparate systems. The Liferay platform was able to act as a central hub that distributes content to each different target group and channel. Each target group has its own information needs and Liferay facilitates this both via the web and via native apps.

Philadelphia has seen major benefits from consolidating technologies; it is now safer and easier to manage its sites at a lower cost. The content within the systems is dynamic as well. The information that stakeholders need at each moment is now baked into the design of Philadelphia’s digital landscape, and the content is adapted to each need. Additionally, the group has seen positive growth in the number of clients, employees and volunteers for Philadelphia, which it attributes to the new websites.

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