Customers with an active Liferay DXP Subscription benefit from a full enterprise-grade end of life policy for their copies of Liferay Digital Experience Platform (DXP) software as further described below (“EOL Policy”).

Liferay DXP version 7.4 is subject to a release model where Liferay delivers features and functionality to the global Liferay ecosystem through continuous and progressive Releases.

The lifecycle of Liferay DXP 7.4 and Commerce 4.0 consists of a Premium Support Phase and a Limited Support Phase. The Premium Support Phase begins on the First Ship Date and continues until four (4) years following the general availability date of the Final Release. The Limited Support Phase is the three (3) year period that begins immediately upon the end of the Premium Support Phase.

During the Premium Support Phase, Liferay will provide Support to customers with an applicable active Subscription, as follows:

• Access to Liferay Help Center, including:
  • Access to all existing prior Releases
  • Access to Knowledge Base articles
  • Access to Documentation
  • Access to Liferay’s incident management system
• Provide security alerts and security patches, as applicable, for Severity 1, Severity 2, and Severity 3 security vulnerabilities in accordance with Liferay’s Security Policy
• Respond to customer submitted incident tickets for in-scope product issues, in accordance with the applicable Support Services Level (with up to 24x7, 365 day coverage) and subject to Liferay’s Support Coverage policies

During the Limited Support Phase, Liferay will provide Support to customers with an applicable and active Subscription, as follows:

• Access to Liferay Help Center, including:
  • Access to all existing prior Releases
  • Access to Knowledge Base articles
  • Access to Documentation
  • Access to Liferay’s incident management system
• Provide security patches for Severity 1 and Severity 2 security vulnerabilities in accordance with Liferay’s Security Policy
• Respond to customer submitted incident tickets for in-scope product issues, in accordance with the applicable Support Services Level (with up to 24x7, 365 day coverage) and subject to Liferay’s Support Coverage policies.