End of Life Policy

Liferay Portal

End of Life

Subscribers purchasing a Liferay Portal subscription will benefit from a full enterprise-grade End of Life ("EOL") policy (also referred to as End of Service Life ("EOSL") policy) in accordance with their subscription level.

Premium Support Phase

The Premium Support Phase for a Software Product shall be four (4) years from its First Ship Date. During the Premium Support Phase, subscribers will be provided:

  • full support, in accordance with a subscriber's respective subscription level, with up to 24x7, 365 day service levels;
  • access to Liferay's Help Center and customer knowledge bases;
  • access to all Liferay fix packs and consolidated service packs; and
  • security alerts and critical patch updates.

Limited Support Phase

After the end of a Software Product's Premium Support Phase, Software Products will enter the Limited Support Phase for up to three (3) additional years. During the Limited Support Phase, subscribers will be provided:

  • support, in accordance with a subscriber's respective subscription level, with up to 24x7, 365 day service levels;
  • access to Liferay's Help Centerl and customer knowledge bases;
  • access to all existing Liferay fix packs, workarounds, and consolidated service packs; and
  • security alerts and security updates.

In addition, the following guidelines apply:

  • Liferay Support will direct customers to existing fix packs, workarounds, and consolidated service packs available in Liferay's Help Center and customer knowledge bases.
  • Liferay Support may direct customers to upgrade to a more current version/release of the product.

Definitions

Software Product means any version of Liferay Portal offered for sale.

End of Life Date means the date on which Liferay ceases to provide Software Maintenance for a Software Product of a Major Version or Minor Version.

First Ship Date means the date on which Liferay first makes available, for download or sale, a Major Version or Minor Version.

Major Version means a change in the first digit of the version number. This means major changes in architecture, APIs (as part of the deprecation process), or internal schema, as well as changes in functionality, new features, and bug fixes. Customizations may be affected when installing. Customers should leverage the upgrade tools and documentation.

Minor Version means a change in the second digit of the version number. This means minor changes in architecture, APIs (as part of the deprecation process), or internal schema, as well as changes in functionality, new features, and bug fixes. Customizations may be affected when installing. Customers should leverage the upgrade tools and documentation.

Maintenance Versions or Service Packs consist of a major or minor version packaged with the latest fix pack and bundled Marketplace apps. Each maintenance version provides an improved level of security and reliability. Customizations are generally safe, but we recommend doing a review.

Fig 1 - Example EOL Timeline

服务周期

Liferay软件的订购者会根据其订购等级享有企业级的周期服务("EOSL")。

高级支持阶段

软件产品的高级支持阶段是自首次交付日起为期4年的支持期限。在高级支持阶段,订购者可享受到:

  • 根据订购者所订购的等级,最高可享有24x7, 365的全方位支持服务;
  • 访问Liferay的客户门户以及客户知识库;
  • 获得所有Liferay的补丁包和综合服务包;
  • 获得安全警报以及关键升级补丁。

限制支持阶段

软件产品的高级支持阶段结束后,软件产品将进入限制支持阶段,服务期长达三年。在限制支持阶段,订购者可享受到:

  • 根据订购者所订购的等级,最高可享有24x7, 365的支持服务;
  • 访问Liferay的客户门户以及客户知识库
  • 获得Liferay现有的所有补丁包、变更方案和综合服务包;
  • 获得安全警报以及关键升级补丁。

此外,Liferay还遵守以下准则:

  • Liferay 技术支持工程师会引导客户到Liferay的客户门户及客户知识库,以便查找其所需的补丁包、变更方案和综合服务包。
  • Liferay 技术支持工程师也可以引导客户将产品更新为较新的版本。

定义

软件产品指的是热销中的任一Liferay Portal版本

服务周期终止日期指的是Liferay停止为软件产品的主版本或次版本提供维护与支持服务的日期。

首次交付日期指的是Liferay首次许可使用或销售主版本以及次版本Liferay应用程序的日期。

最后交付日期指的是Liferay停止销售或交付主版本以及次版本软件产品的日期,即从该版本首次交付日期开始的两年后。

主版本一般指商业性地基于原有软件产品发布的新的版本、修改或优化,通过更改版本号小数点左侧数字来呈现。

次版本一般指商业性地基于原有软件产品发布的代码修正、补丁包、更新以及小版本的发布,通过更改版本号小数点右侧数字来呈现。

图表1 - 高级支持服务周期终止日期时间线