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Document · By Pascal Brusset On Jun 7, 2022 10:44 AM

Building Trust in Middle Eastern Government Agencies Through Digital Transformation 1 Abstract The market for digital transformation across the Middle East and North Africa has rapidly...

Document · By Pascal Brusset On Jun 7, 2022 10:44 AM

Boosting Digital Transformation in Government in the Middle East 1 Abstract A citizen’s relationship with the government is evolving, driven by new self-service models that are...

Document · By Christoph Ebert On Jun 7, 2022 6:33 AM

The ROI of Customer Portals in Manufacturing A Look Behind the Numbers 1 The ROI of Customer Portals in Manufacturing – A Look Behind the Numbers Manufacturers have a huge array of...

Document · By Emily Liu On May 24, 2022 2:07 PM

What is a DXP? 1 What is a DXP? A digital experience platform (DXP) is enterprise software that provides the foundation for companies to deliver connected, contextualized digital experiences ...

Document · By Christoph Ebert On May 24, 2022 9:11 AM

5DRIVING PROFITABILITY IN MANUFACTURING: 5 Successful Customer Portals Built with liferay.com | 1 Only a third (31%) of manufacturers globally are sufficiently prepared for future...

Document · By Emily Liu On May 23, 2022 2:12 PM

3Ways to Reduce Customer Support Costs with Better Onboarding liferay.com | 1 In a survey conducted of over 1,500 B2B companies, the median spent on customer support was 11% of total...

Document · By Christoph Ebert On May 23, 2022 4:57 AM

7Ways Liferay Drives Aftersales Growth for Manufacturers liferay.com | 1 Focusing on Manufacturing Growth by Improving Aftersales Manufacturers are no strangers to change. But with the...

Document · By Emily Liu On May 20, 2022 12:49 PM

Liferay DXP: The Complete Platform for Tailored Solutions 1 Today’s Digital Experience Digital experiences play a primary role in creating differentiation, especially considering all the...

Document · By Emily Liu On May 17, 2022 11:27 AM

How to Use Personalization to Reduce Cost-to-Serve 1 According to a survey conducted of over 200 B2B sales and marketing professionals, more than half (54%) believe that it’s harder to get...

Document · By Anabel von Keitz On Apr 8, 2022 1:01 AM

Financial Services Excellence: Where to Start with Building a Successful Client Portal 1 Introduction Although today’s financial services customer is more discerning, demanding, and...

Document · By Emily Liu On Feb 28, 2022 5:35 PM

5Ways to Use Customer Engagement to Increase Profitability liferay.com | 2 How to Increase Long-Term Profitability B2B sellers are encountering numerous roadblocks in their efforts to ...

Document · By Emily Liu On Feb 24, 2022 11:08 AM

7 Must-Have Features in Your Customer Portal liferay.com | 1 The Need for Customer Portals As B2B journeys lengthen and grow even more complex, businesses need to serve and engage with ...

Document · By Emily Liu On Feb 24, 2022 11:00 AM

5Examples of Liferay DXP Customer Portals that Increased Revenue liferay.com | 1 Customer Service: Expense or Profit? When asked how to grow revenue, few businesses will immediately think...

Document · By Emily Liu On Feb 24, 2022 10:38 AM

How Liferay DXP Helps Businesses Increase Profitability liferay.com | 1 Using Liferay DXP to Engage with Customers In today’s market where competition comes from all sides, supply chains...

Document · By Emily Liu On Feb 22, 2022 9:09 AM

The President's Management Agenda and customer experience executive order have put a spotlight on the need to bring to government services equitable, accessible, trustworthy, and human centered...

Document · By Christoph Ebert On Feb 18, 2022 5:33 AM

5MANUFACTURING EXCELLENCE 5 Inspiring B2B Solutions Built with liferay.com | 1 By 2023, manufacturers will double digital revenue, compared to 2020. Spending on digital transformation...

Document · By Christoph Ebert On Jan 10, 2022 4:04 AM

Developing a Digital Customer Strategy for B2B Checklist and Step-by-Step Guide for Manufacturers 1 Your Path to a Comprehensive Digital Strategy Digital transformation is affecting B2B...

Web Content Article · By Lea Michel On Dec 7, 2021 7:54 AM

BC Pension BC Pension Logo.png Needing a More Digital Direction The BC Pension Corporation is one of the largest professional pension services providers in Canada, serving one in nine BC citizens...

Document · By Emily Liu On Sep 28, 2021 9:28 AM

3Ways to Avoid Scope Creep in Web Portal Projects liferay.com | 1 Failing Projects and Project Scope Creep What was the real reason for the downfall of the Empire’s Death Star? Was it...

Document · By Sylvina Luu On Sep 20, 2021 3:59 PM

The Future of Digital Experience in Manufacturing Key Trends & Opportunities 1 YOUR B2B DIGITAL PARTNER IQPC AUSTRALIA Executive Summary Australia’s manufacturing industry contributes around...

Document · By Karim El ghaidi On Sep 15, 2021 7:13 AM

Top Strategies for a Successful Self-Service Portal in Financial Services 1 Introduction As the financial industry assesses the value of digital service solutions, many organizations...

Document · By Karim El ghaidi On Sep 15, 2021 7:07 AM

The State of Digital Transformation in Financial Services in 2022 1 Abstract Implementing lessons learned during the pandemic and meeting new customer demands will be two of the greatest...

Document · By Emily Liu On Aug 18, 2021 3:18 PM

Why 70% of Digital Transformations Fail liferay.com | 1 Transformation in the Wake of COVID-19 If digital transformation wasn’t originally on the roadmap, then the pandemic forced many ...

Document · By Jason Chang On Aug 4, 2021 10:32 AM

5 Ways Self-Service is Valuable for Wealth Managers 1 Introduction For decades, the wealth management sector has placed great value on providing clients with personalized service. In return,...

Document · By Jason Chang On Aug 4, 2021 10:24 AM

Outpacing Disruption: 3 Strategies for Mid-Market Wealth Managers 1 An Uncertain Future for the Mid-Market Mid-market firms have built great brands, differentiated from the mega-managers,...

Document · By Jason Chang On Aug 4, 2021 10:13 AM

3 Ways Wealth Managers Can Enhance Their Digital Client Service Strategy 1 Introduction Today’s wealth management industry is at a crossroads. Incumbents who have remained relevant while...

Document · By Sylvina Luu On Jul 28, 2021 11:05 PM

Improve Business Efficiency and Customer Experience with Self-Service Portals 1 The Necessity for Self-Service Self-service is no longer a nice-to-have; it is a necessity to serve your...

Document · By Emily Liu On Jul 20, 2021 1:38 PM

5 Customer Engagement KPIs That Improve Profitability 1 When it comes time to showcase how customer experience leaders have impacted the business with their customer experience strategies,...

Document · By Junko Teramoto On Jul 8, 2021 2:56 PM

Create Distribution Efficiency with a 360-degree View of Your Customer 1 Introduction Receiving customized recommendations and contents on-demand is the new norm, and that trend is...

Document · By Karim El ghaidi On Jun 4, 2021 7:40 AM

Place Self Service at the Core of Loan Origination Processes 1 Introduction This whitepaper will address customer portals and the general concept of digital self-service, focusing on the...

Document · By Karim El ghaidi On Jun 4, 2021 7:24 AM

Customer Experience A Critical Differentiator for Financial Organizations 1 Introduction This article will consider how customer behavior in the financial services industry is changing as...

Document · By Anabel von Keitz On May 31, 2021 9:31 AM

A digital reckoning is taking place in the insurance industry. Why self-service technology is integral to the insurance customer journey Self-service and digital technologies do more than...

Document · By Anabel von Keitz On May 28, 2021 8:16 AM

6 Must-Have Features for an Insurance Customer Self-Service Portal 1 Introduction According to a report from Microsoft, 90% of global customers expect brands or organizations to have an...

Document · By Karim El ghaidi On May 11, 2021 12:39 PM

3 Ways Financial Organizations Can Enhance Their Digital Customer Service Strategy 1 Introduction As we move into a post-pandemic world, investing in customer satisfaction will become a...

Document · By Emily Liu On May 6, 2021 6:37 AM

3 Customer Experience Strategies You’re Missing 1 The battlefield to win your customer’s business is fraught with opposition that only seems to grow more powerful by the day. Customer...

Document · By Emily Liu On May 3, 2021 10:18 AM

How You Can Turn Customer Service into a Profit Center Minimize Your Cost-to-Serve While Maximizing Customer Satisfaction liferay.com | 1 Cost to Run Your Customer Support Center QTY DESC...

Document · By Karim El ghaidi On Apr 16, 2021 10:25 AM

4 Ways for Financial Organizations to Meet Customer Needs While Lowering Cost-to-Serve 1 Introduction In response to pandemic restrictions imposed by governments and businesses worldwide,...

Document · By Junko Teramoto On Apr 15, 2021 11:44 AM

4 Ways Self-Service Helps Insurers Cut Cost and Time 1 What are the Benefits of Self-Service? Today’s Standing out among a competitive industry like insurance is a challenge. The solution...

Document · By Emily Liu On Mar 19, 2021 10:38 AM

Delivering Business Value: 5 Examples of Liferay Customers Leveraging Liferay Experience Cloud Self-Managed liferay.com | 1 Introduction This booklet provides a look into how Liferay...

Document · By Emily Liu On Feb 11, 2021 3:01 PM

Liferay DXP: A Robust, Flexible Platform for Federal Systems Integrators (FSIs) 1 FSIs and the Need for DXPs Federal systems integrators (FSIs) play a critical role in helping federal...