Deliver exceptional customer service faster and more efficiently

Turn visitors into customers with a flexible platform that allows you to build personalized websites at scale.

Putting the Customer First

Broadcom Creates a Single Place for Customers to Get the Resources They Need

10
Months to Launch
845
Features
66%
Reduced Clicks
Read the Case Study

Self-Service

Provide Convenient Self-Service

Alleviate your support team from repetitive tasks and reduce cost-to-serve by empowering your customers to do more on their own.

  • Order & Shipping

    Place an order, process a return, or check the status of a shipment.

  • Service & Warranty

    Create a service ticket, make a warranty claim, and schedule or update an appointment.

  • Profile & Payments

    Update personal profile, preferences, and payment information.

  • Secure Documents

    Access sensitive documents such as contracts or statements securely.

Whitepaper

Make Answers Easy to Find

Provide customers with relevant support information faster.

Tailored Search

Results based on users purchase history, user preferences, or profile information.

Integrated Chatbots

Guide users to the product information they need or transfer them to a live rep if needed.

Knowledge Bases

Organize articles, onboarding materials, and frequently asked questions.

User Forums

Allow users to get answers from other customers.

Onboarding

Onboard Customers Faster

Help get customers to value faster with a platform that personalizes the onboarding experience and streamlines common processes.

  • Onboarding Journeys

    Journey mapping for creating personalized step-by-step onboarding experiences for your customers at scale.

  • Content Curation

    Segmentation to curate relevant product information for different types of customers automatically.

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  • User Permissions

    Role-based permissioning to control what different types of users can see or do on your site.

Integration

Connect Systems to Streamline Access to Toolsand Information

Integrate your portal with key service tools, such as ticketing, ordering, and e-learning systems, to provide your
customers and teams a single gateway to the resources they need.

Single Sign-On

Allow users to log into your portal once and access everything they need in one place.

Rep Assistance

Display multiple systems' data for reps to quickly assist users.

Customer Dashboards

Display all content related to a customer's purchases (ex. FAQs, documentation, demos, videos) in one place.

Content Management

Make it Easy to Keep Your Portal Current and Plan Improvements

Keep your customer portal up to date without needing to ask IT for help.

  • CMS Efficiency

    Industry-leading CMS enables non-technical users to create and update content quickly with templates, visual editors, and AI-assisted content generation.

  • Knowledge Base

    Let your team create, organize, and display articles, professional product documentation, and training material.

  • Analytics Insight

    Built-in analytics track content performance to help prioritize content improvements.

  • SLA Monitor

    SLA tracker monitors service level agreements and identifies areas for improvement.

Cross-Industry Effectiveness with Liferay

Organizations in manufacturing, financial services, government and other industries use Liferay to serve their customers more effectively. Learn how through these case studies:

Talk to one of our experts about your customer portal needs

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Diamond Bar, CA 91765

USA

+1-877-LIFERAY

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