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Blogs Entry · By Ken Dong On Apr 3, 2017 9:10 AM

Today, providing great customer experience is a necessity. At every touchpoint along the customer journey, there is potential to make it or break it with your company. Positive interactions will go...

Blogs Entry · By Martin Yan On Apr 5, 2017 6:28 AM

Jim Robertson, Director of Digital Communications at NYU, and Andrew Gruhn, Solution Architect at sdg, presented at Liferay Symposium North America 2015. The following post is an edited transcript...

Blogs Entry · By Corbin Murakami On Apr 6, 2017 6:30 AM

Personalization is and has always been effective. Dale Carnegie once said, "a person's name is to that person the sweetest and most important sound in any language." In a sense, he was making a...

Blogs Entry · By Martin Yan On Apr 6, 2017 7:05 AM

Though every industry is different, there is something all companies are dealing with: a quickly changing sales landscape. With the rise of mobile and highly-connected customers, the days of cold...

Blogs Entry · By Henry Nakamura On Apr 3, 2017 12:02 PM

How Micro-Engagements are About to Change the Loyalty Landscape I'm sitting at airport terminal gate C74 waiting to board my United flight to San Francisco, and I have a weird thought: I might be...

Blogs Entry · By Martin Yan On Apr 6, 2017 5:29 AM

The banking industry is trending up. With greater accountability and transparency in our institutions, customers are finally coming around to their banks. Confidence is being restored and their...