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5 Signs It's Time to Break Up with Your Customer Portal

Blogs Entry · By Abigail Pettit On Feb 9, 2023 7:46 AM

1. Your Customer Service Team is Overwhelmed. Customers are submitting more tickets or calls than your customer service team can handle, many of which for what should be straightforward...

Language: English Marketing Blogs: EN US Marketing Blogs 2021: Customer Experience Marketing Blogs Regions: EN US Marketing Blogs Tags: Customer Portal Integration B2B Content Type: Blog Topic: Customer Experience
How Can You Use ChatGPT to Reduce Costs and Improve Customer Experience in the Automotive Industry?

Blogs Entry · By Christoph Ebert On Feb 7, 2023 6:35 AM

In recent years, few technology innovations have created the amount of buzz and hype that currently surrounds ChatGPT, the conversational AI created by OpenAi. And it doesn’t take long to realize...

Product Module: AI Content Management System (CMS) Commerce Personalization Digital Experience Platform (DXP) Language: English Marketing Blogs 2021: Current Experiences Marketing Blogs Regions: EN US Marketing Blogs Tags: AI Customer Experience B2B Content Type: Blog
An Insider Look at the Future of Digital Experience in Japan

Blogs Entry · By Abigail Pettit On Jan 30, 2023 1:19 PM

Note: This interview has been edited and condensed. Following the lift of business travel restrictions in autumn 2022, CEO Bryan Cheung visited the Liferay Japan office in celebration of the...

Language: English Marketing Blogs: EN US Marketing Blogs 2021: Liferay Experience Marketing Blogs Regions: EN US Marketing Blogs Tags: Partner Portal Employee Experience Liferay Experience Cloud Corporate Culture Digital Transformation B2B B2E Content Type: Blog
Why Enabling Autonomous Maintenance is Critical for Great Aftersales Experiences in Manufacturing

Blogs Entry · By Christoph Ebert On Jan 30, 2023 6:32 AM

For companies in the manufacturing sector, product alone is no longer a sufficient differentiator. While current B2B preferences are shifting toward a more B2C-like experience, it’s becoming...

Language: English Marketing Blogs 2021: Customer Experience Marketing Blogs Regions: EN US Marketing Blogs Tags: Customer Portal Customer Support Customer Experience B2B Content Type: Blog
Key Employee Experience Trends to Watch in 2022

Blogs Entry · By Emily Liu On Jan 24, 2022 2:08 PM

2021 was a year to focus on digital workplaces and the processes around them. Driven by the pandemic challenges or new competitors, organizations of all sizes are began prioritizing the employee...

Language: English Marketing Blogs 2021: Employee Experience Marketing Blogs Regions: EN US Marketing Blogs Tags: Employee Experience Content Type: Blog
Liferay DXP and the Skateboard Platform

Blogs Entry · By Jason Chang On Dec 15, 2022 3:46 PM

What is the skateboard platform? The electric car is rapidly gaining market share in the automotive world. Every manufacturer is working on electrification in fear of being left behind. For the...

Language: English Marketing Blogs: EN US Marketing Blogs 2021: Current Experiences Marketing Blogs Regions: EN US Marketing Blogs Tags: Manufacturing Customer Portal Websites Web Engagement Management Self Service Self Service Portal Supplier Portal Digital Experience Platform (DXP) Liferay Experience Cloud Digital Transformation Digital Trends Legacy IT Aerospace & Defense Automotive Digital Strategy Content Type: Blog Topic: Digital Transformation Digital Strategy

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5 Signs It's Time to Break Up with Your Customer Portal

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Key Employee Experience Trends to Watch in 2022

Liferay DXP and the Skateboard Platform

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