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Blogs Entry · By Sarah Heiniger On Aug 28, 2017 4:54 PM

The need to deliver great customer experience across the spectrum of customer touchpoints can’t be under estimated. Research by Harvard Business reveals customers who have the best past experiences...

Blogs Entry · By Sarah Heiniger On Apr 18, 2017 4:03 PM

It isn’t possible to read a news article or open a newspaper without reading about Digital Transformation. From consultants and software vendors to infrastructure providers and analysts everyone is...

Blogs Entry · By Christine Reyes On Aug 11, 2017 6:41 AM

Historically, organizations have implemented web content management (WCM) systems because of the promised intangibles — ease of use, simpler content creation process and happier end users....

Blogs Entry · By William Jameson On Aug 21, 2017 6:37 AM

Audience segments help marketers organize people into groups that share similar, quantifiable attributes. This kind of categorization allows companies to impact these groups with targeted products...

Blogs Entry · By Christine Reyes On Aug 9, 2017 10:15 AM

At the end of 2016 Gartner declared that Enterprise Content Management (ECM) is dead, and has been replaced by the term Content Services. This was met with a surprising amount of controversy and...

Blogs Entry · By Mylena Monte On Jun 25, 2025 10:25 AM

In the past decade, enterprises have increasingly turned to open source software (OSS) to replace proprietary solutions, due to four factors: Open source software are more mature The innovation...